Assistant Director of TAY Rapid Rehousing

Five Keys Schools and Programs•San Francisco, CA

3d•$80,000 - $85,000•Onsite

About The Position

The Assistant Director of TAY Rapid Rehousing reports to the Director of Rehousing Programs and is accountable for the comprehensive management of multiple re-housing contracts. This position provides daily supervision for a team of supportive services case managers and represents Five Keys regularly at partnership and stakeholder meetings. Key responsibilities also include administrative support related to program policies, partnerships, and outcome monitoring. The ideal candidate will be an excellent leader and will have experience in managing different programs and responsibilities. They will support staff members to strive to raise the standard of professionalism and ensure the highest standards and opportunities are offered to our program participants, our partners, and fellow staff. We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you are ready to support the Five Keys mission by creating a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking through an equity lens.

Requirements

Experience working with individuals experiencing homelessness, with a strong understanding of their unique needs and the supportive services required for successful program engagement
Experience working in harm reduction environments and supportive housing placements
Advanced problem-solving and collaboration skills, ability to think critically to resolve concerns tactfully and efficiently and achieve shared goals
Excellent written and verbal communication skills with the ability to effectively collaborate
Ability to follow and provide verbal instructions in emergency situations
Strong interpersonal and communication skills, including active listening and high emotional intelligence, and a collaborative mindset.
Demonstrate a strong willingness to learn and the flexibility to adapt effectively in a dynamic, constantly evolving environment
Advanced proficiency in Zoom, Microsoft Office, Google Workspace, and using databases to track program outcomes
Able to maintain strict confidentiality and take all precautions when handling sensitive information
Ability to maintain professional, respectful, honest interactions with participants, staff and outside agencies
Ability to work effectively as part of a multidisciplinary team and demonstrate cultural sensitivity when engaging with a diverse population of participants and staff
Possess excellent charting, record-keeping skills and the ability to train and coach staff
Must have a solid understanding of and sensitivity to the challenges faced by individuals with substance use and/or mental health conditions, such as PTSD, psychosis, bipolar disorder, and borderline personality traits
Strong knowledge of mental health resources available to low-income adults
Skilled in crisis intervention techniques and capable of applying them effectively
Strong knowledge of social services and area resources
Bachelor's Degree with a minimum of 1 year of paid experience serving homeless populations, or Associates Degree with a minimum of 3 years of paid experience serving homeless population, or 5 years of paid experience serving homeless populations
Supervisory experience is highly desired
Must wear provided PPE (Personal Protective Equipment) and adhere to all safety guidelines and requirements, when needed
Submitting proof of clear TB results. Results dated within 60 days prior to hire date are acceptable

Nice To Haves

Supervisory experience is highly desired

Responsibilities

Collaborates with the Director of Rehousing and the other Five Keys Leaders to explore strategic opportunities and innovative approaches that enhance or expand services for housing guests and program participants
Collaborates with program partners, including local, county, and federal housing agencies, to ensure quality service delivery, while fostering innovative thinking, cooperation, and service integration among staff, partners, programs, and other Five Keys divisions
Develops and manages the care coordination policies and procedures to ensure that Five Keys meets contractual obligations and delivers high quality services to program participants
Recommends new approaches, policies, and procedures to effect continual improvement in department efficiency and service performance
Supports staff by ensuring a work environment marked by positive communication, participation, and opportunity for professional development
Works closely with leadership and employees to improve work relationships, build morale, and increase productivity and retention
With the support of the Director of Rehousing Programs and government housing agencies, ensures effective service delivery by overseeing development and management of quality assurance and program evaluation
Attend assigned partner and stakeholder meetings and represents Five Keys with professionalism
Represents Five Keys in partnerships, networks, and coalitions to promote positive and collaborative working relationships that support rehousing programs
Assist in the development of a community resource list
Completes other duties as assigned
Ensures staff are properly trained on timely, accurate data collection policies, procedures and strategies
Provides oversight of placement and outcome data through routine monitoring and staff coaching
Effectively engages and motivates external partners and staff to enhance the quality and efficiency of rehousing care management services.
Ensures the program is prepared for external program monitoring, including audits by funding and other agencies
Ensures safety procedures are followed by employees, subcontractors, and care management staff
Takes ownership of the program's administrative processes, including updating procedures, instituting new policies, and providing staff training and coaching as needed
Maintains productive working relationships with key private and public funders
Maintaining documentation and financial records in compliance with audit standards and responding to audit findings
Ensuring timely payment to landlords, vendors, and service providers
Monitoring spending against budgets and ensuring timely and accurate recordkeeping (e.g., rent payments, utility assistance, deposits)
Ensures program is fully compliant with contractual obligations, provides daily oversight, and adjusts policies and procedures as needed
Works with the Director of Rehousing Programs to track outcome objectives
Prepares reports on care coordination services, gaps, and areas for improvement to Five Keys leadership, funding agencies, and other partners
Ensures all care management staff remain compliant with training requirements, including harm reduction, the administration of NARCAN, and de-escalation strategies
Other duties as assigned

Benefits

Very low monthly costs for medical, dental, and vision insurance
Generous time off
Various pre-tax flexible spending accounts
Retirement account 403(b)
Annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs
Annual athletic event participation and annual massages are reimbursed up to $50
Company-paid benefits, including free wellness-related apps
Employee Assistance Program
Comprehensive mental health care platform available to you and your dependents
Ongoing professional development opportunities (conferences, staff development training, coaching plans)