Assistant Director of Student Success

National Louis University•Chicago, IL

2d•Hybrid

About The Position

The Assistant Director of Student Success (ADSS) is an integral component of the signature undergraduate student experience at National Louis University (NLU). This role actively works towards supporting student transitions, persistence toward graduation, student satisfaction and sense of belonging, and sustainable employment in their major upon completion. The ADSS will work to optimize the student experience while utilizing a holistic system of support and leadership. The ADSS will directly supervise 2-3 Student Success Coaches (SSC) and maintain a student caseload. SSCs provide intensive undergraduate student support and serve as guides for academic, career, and personal success for cohorts of students. The ideal candidate will be influential and passionate about supporting first-generation and underrepresented college students. The ADSS will also collaborate with the Executive Director of Student Success and Associate Directors of Student Success to oversee strategic initiatives for the Undergraduate College at NLU. A strong belief that all students can succeed and a drive to change the opportunity gap in education are essential.

Requirements

Bachelor's Degree in Education, Counseling, Social Work, or related field.
Three plus (3+) years of professional experience in advising, teaching, counseling, social work, or related field with a proven track record.
One plus (1+) year of demonstrated leadership experience in higher education.
Three plus (3+) years of experience working with a diverse student population.

Nice To Haves

Master's Degree preferred.

Responsibilities

Onboarding and supervision of Coaching staff, ensuring key outcomes are met including 1:1 completion, registration and degree evaluations, SAP/SAR appeals, EAB reporting, and other advising and career milestones and protocols.
Ensuring Coaches use varied interventions to stay in close communication with their caseload of students, employing developmental and intrusive advising practices, and motivational interviewing.
Providing regular guidance, feedback, and development for team members to drive their performance and developmental goals.
Overseeing planning, execution, and budgeting for Coaching initiatives, including Summer Coach Meetings, Student Coaching transitions, Student Registration, population-specific retention initiatives, and fall college and university onboarding and welcome back events.
Providing direct academic advising and coaching support to a small caseload of 25-30 students, ensuring they meet program requirements by registering them for courses, providing major and career exploration guidance, and communicating degree requirements in accordance with university policies.
Helping students build self-advocacy on campus by assisting them in accessing necessary wraparound supports.
Utilizing in-person engagement (sometimes modified to virtual face-to-face engagement) and technology (texting and calls) for interventions to maintain close communication with their caseload of students.
Maintaining accurate and timely student records in platforms such as Banner, Retain, and Smartsheets, and leveraging available data and reports to guide coaching work.
Building collaborative relationships with department chairs, faculty, Career Bridge staff, Enrollment, Student Affairs and Thrive and Wellness Center services, International Student Services, Student Finance Office staff, Learning Support, Center for Student Accessibility Resources, and external partners to coordinate strategies for strong wraparound supports and effective referral systems.
Assisting in the coordination and promotion of events, programming, and services offered by other University departments.
Working with the Executive Director of Student Success and Student Success Leadership Team to maintain and revise the student support model and wraparound resources to best serve students’ needs, while being open to changing policies and practices as needed to ensure the team meets all stated key performance indicators and annual strategic goals.
In collaboration with the Executive Director of Student Success and Associate Directors of Student Success, overseeing processes such as One Stop drop-in coverage, Coach caseload assignments, SAP and SAR review and appeals, student escalations, and Y1 and Y2 retention models.
Performing other duties as assigned to support student transitions and persistence to the second year, student satisfaction and sense of belonging, and sustainable employment in their major upon degree completion.