Assistant Director of Student Financial Services

Embry-Riddle Aeronautical University • Daytona Beach, FL

3d • Onsite

About The Position

The Assistant Director of Student Financial Services provides leadership and operational oversight for Student Financial Services (SFS) staff and functions, including student accounts, billing, education benefits, training, compliance, and customer service. This role serves as a key leader within SFS, supporting the accuracy, consistency, and continuous improvement of departmental operations while ensuring compliance with university policies, federal and state regulations, and established business practices. The Assistant Director will lead and develop staff, provide guidance on complex student account and customer service matters, review and analyze departmental reports and transactions, and ensure the consistent application of policies and procedures across SFS operations. The position serves as an escalation point for complex account issues and independently researches discrepancies, determines appropriate resolutions, and recommends corrective actions. This position will also lead departmental initiatives focused on process improvement, operational effectiveness, and customer service. The Assistant Director analyzes performance data, identifies trends and areas of concern, prepares reports and recommendations for leadership, and supports audits and compliance activities. The successful candidate will collaborate with internal departments, campus partners, students, families, and external organizations to promote consistent practices and a high level of service. This role requires strong leadership, analytical, communication, problem-solving, and decision-making skills, as well as the ability to manage multiple priorities in a fast-paced environment.

Requirements

• Bachelor’s degree in Business, Management, Accounting, Finance, or a related field, or equivalent combination of education and experience.
• Three to five years of related professional experience, preferably in accounting or finance.
• Strong analytical, problem-solving, critical-thinking, and decision-making skills.
• Experience managing multiple priorities, projects, and deadlines while maintaining accuracy and attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Strong customer service orientation and the ability to effectively resolve complex customer issues.
• Demonstrated ability to lead, train, develop, and support staff.
• Ability to establish and maintain effective working relationships with diverse internal and external constituents.
• Ability to work independently, exercise sound judgment, and make informed decisions with limited supervision.
• Ability to maintain a high level of confidentiality and appropriately handle sensitive information.
• Proficiency with Microsoft Office Suite, particularly Microsoft Excel.
• Strong organizational skills and the ability to coordinate multiple responsibilities simultaneously.
• Ability to adapt to new ideas, processes, technologies, and organizational change.
• Demonstrated ability to manage employee relations, work priorities, and departmental projects.

Nice To Haves

• Prior leadership experience in student financial services, student accounts, billing, accounts receivable, or collections.
• Experience working in a higher education environment.
• Experience with Campus Solutions and TouchNet.
• Experience with student account reconciliation, billing, payment plans, refunds, collections, write-offs, or account adjustments.
• Knowledge of federal and state regulations applicable to student financial services.
• Experience with education benefits or Veterans Affairs-related account processes.
• Experience developing and implementing business process improvements.
• Experience preparing operational reports, analyzing data, conducting audits, and identifying process efficiencies.

Responsibilities

• Provides leadership and operational oversight for Student Financial Services (SFS) staff and functions.
• Supports the accuracy, consistency, and continuous improvement of departmental operations.
• Ensures compliance with university policies, federal and state regulations, and established business practices.
• Leads and develops staff.
• Provides guidance on complex student account and customer service matters.
• Reviews and analyzes departmental reports and transactions.
• Ensures the consistent application of policies and procedures across SFS operations.
• Serves as an escalation point for complex account issues.
• Independently researches discrepancies, determines appropriate resolutions, and recommends corrective actions.
• Leads departmental initiatives focused on process improvement, operational effectiveness, and customer service.
• Analyzes performance data, identifies trends and areas of concern, and prepares reports and recommendations for leadership.
• Supports audits and compliance activities.
• Collaborates with internal departments, campus partners, students, families, and external organizations to promote consistent practices and a high level of service.

Benefits

• Up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year.
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• 100% tuition coverage for yourself for one undergraduate and one graduate degree.
• Discounted tuition rates for your spouse and dependent children up to age 26.
• ERAU contributes 6% of your base salary to your retirement plan.
• ERAU offers a 4% matching contribution to your retirement plan with no vesting period.
• 15 days of personal leave for non-exempt employees.
• 18 days of personal leave for exempt full-time employees in your first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level