Assistant Director of Student Financial Services Communications

Baylor University•Waco, TX

15h•Hybrid

About The Position

The Assistant Director of Student Financial Services Communications leads the overall strategy for financial services communications to students and families while maintaining regulatory compliance and delivering excellent customer service. This position serves as the brand and communications leader for One Stop, Student Accounts, Financial Aid, and VA Education Benefits and leads the financial services communications team in support of the university’s Strategic Enrollment Management plan.

Requirements

A bachelor's degree and three years of relevant work experience are required.
All applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Six years of relevant work experience is preferred.
A combination of education and experience will be considered in lieu of one another.
A hybrid work arrangement will be considered on a case-by-case basis.
Must be able to travel outside of the state of Texas.

Responsibilities

Lead and manage the overall communications strategy for financial services, including One Stop, Student Accounts, Financial Aid, and VA Education Benefits
Strategize and manage communications to prospective and current students and parents across email, text, live chat, website, mail, app, presentations, and other communication channels
Coordinate with university Compliance and leadership to ensure financial services consumer information meets regulatory and institutional standards
Serve as the primary communications point of contact for the financial aid operations team, reviewing and verifying data to support accurate financial aid communications and special projects
Regularly audit and evaluate the timing, processes, and effectiveness of specialized financial services communication efforts to ensure timely, consistent, and audience-appropriate messaging
Communicate financial services communication policies and strategies with key campus partners to promote consistent language and messaging across the university
Partner with external vendors and maintain strong relationships to support smooth and accurate execution of communication initiatives
Lead the Student Financial Services Communications team, delegate and oversee work, establish priorities, and ensure team workload and communication strategy align with the Strategic Enrollment Management plan established by university leadership
Perform all other duties as assigned to support Baylor’s mission
Ability to comply with university policies
Maintain regular and punctual attendance