Assistant Director of Revenue Management
About The Position
At our Forbes Five‑Star luxury resort, excellence is intentional. Every room night, rate decision, and distribution strategy is thoughtfully designed to honor our guests, elevate our brand, and drive exceptional financial performance. Revenue Management plays a vital role in preserving the integrity of the luxury experience while maximizing opportunity across every channel. We are seeking an Assistant Director of Revenue Management who thrives at the intersection of strategy, analytics, and execution. This role is ideal for a disciplined, forward‑thinking leader who understands the nuances of luxury demand and is energized by translating enterprise strategy into precise daily action. Our culture is built on accountability, collaboration, and continuous improvement. We empower our leaders to think critically, challenge assumptions, and make informed decisions that support both short‑term performance and long‑term brand value. Here, your expertise is valued, your development is supported, and your contributions have real impact. As a Hawaii Business Magazine “Best Places to Work” recipient for five consecutive years, we are deeply committed to investing in our people. We offer competitive compensation, comprehensive benefits, professional development opportunities, recognition programs, and exceptional travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide. If you are passionate about revenue optimization, motivated by data‑driven results, and eager to grow your career within a world‑class luxury environment, we invite you to join our team.
Requirements
- 8–12+ years of progressive revenue management experience within luxury or ultra-luxury hotels/resorts.
- 4–7+ years of progressive revenue management experience, ideally within luxury or resort environments.
- Strong proficiency in Marriott systems, including One Yield, OPERA PMS, and HPP preferred.
- Advanced Excel and analytical capabilities with experience handling complex data sets.
- Proven ability to independently manage pricing and inventory decisions.
- Strong business acumen, attention to detail, and strategic thinking skills.
- Proficient in the use of Microsoft Programs including but not limited to Word, Excel, and Office.
- Ability to use Opera, Marsha, Marriott Operating system and other reservations program.
- Ability to use various office equipment including but not limited to telephone, calculator, photocopier, and facsimile machine.
- Ability to sit in a confined area for the duration of a nine-hour shift; walks throughout the resort to meet with other departments or attend scheduled meetings.
- Ability to multi-task, prioritize and organize workload in a fast-paced environment.
- Ability to effectively deal with customers, some requiring high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, FAX machines, photocopiers, and other office equipment as needed.
- Ability to effectively deal with partners and customers, some requiring high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
- Ability to speak, read, listen and write effectively in the English language.
- Ability to establish and effective working relationships with employees, fellow managers and customers.
Nice To Haves
- Bachelor’s degree in Hospitality, Business, Finance, or related field preferred.
Responsibilities
- Execute pricing, inventory, and distribution strategies to optimize ADR, RevPAR, and Total Revenue (TRevPAR).
- Maintain real-time awareness of market dynamics, demand patterns, and competitive positioning.
- Ensure flawless rate execution and system integrity across all Marriott and third-party platforms.
- Oversee daily operations of the reservations office, ensuring accurate booking management, timely responses to inquiries, and high-quality customer service standards are consistently met.
- Serve as acting leader of the Revenue Management function in the absence of the Director.
- Monitor competitive intelligence and respond proactively to market shifts.
- Anticipate demand inflection points and capitalize on compression periods.
- Identify demand trends and revenue opportunities.
- Drive strategies to outperform luxury competitors.
- Analyze booking trends, segmentation performance, and demand drivers to inform strategy.
- Prepare and contribute to weekly, monthly, and long-range forecasts in alignment with Mauna Kea Resort standards.
- Identify revenue opportunities and potential risks, providing clear, actionable recommendations.
- Support annual budgeting and long-term strategic planning processes.
- Oversee performance and optimization of RMS (One Yield), OPERA PMS, Mariott HPP and channel management systems.
- Optimize channel mix to prioritize direct and high-margin channels.
- Develop and maintain rate programs within Marriott systems in alignment with brand and distribution strategies.
- Ensure rate parity, accurate content, and seamless connectivity across all channels.
- Assist with Group maintenance and performance, including OPERA, CI.TY and PASSKEY systems.
- Troubleshoot and resolve system issues impacting revenue performance.
- Maintain the highest standards of data accuracy and system integrity.
- Deliver daily, weekly, and monthly reporting aligned with Mauna Kea Resort reporting standards.
- Monitor key performance indicators including ADR, RevPAR, occupancy, RGI, and channel contribution.
- Translate data into meaningful insights that inform strategic decisions at the executive level.
- Attend Weekly Executive Committee Meetings.
- Attend Hotel Managers’ Meetings.
Benefits
- medical
- drug
- vision
- dental care
- life insurance
- paid vacation and sick leave
- dining discounts
- golf discounts
- competitive compensation
- comprehensive benefits
- professional development opportunities
- recognition programs
- exceptional travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Manager
