Assistant Director of Recruitment and Admissions

Pepperdine University•Malibu, CA

1d•$30 - $32•Onsite

About The Position

The purpose of this position is to execute the primary functions of the Office of Student Services related to the tasks associated with admissions, recruitment planning and organization, and office management, collaborating with the senior director and director of recruitment and program relations in providing full-service recruitment and admissions services to prospective applicants and students to the School of Public Policy and administrative office management of the Office of Student Services.

Requirements

Bachelor’s degree and a minimum of 2 years of experience in admissions, recruitment, enrollment management, student services, financial aid, higher education administration, or a related academic/policy environment.
Skill and diplomacy in interacting with students, prospective students, alumni, donors, employers and other internal and external constituents.
Exemplary communication skills, including proofreading and editing, written and oral communication.
Proven track record of making independent decisions.
Superior interpersonal skills and the ability to work as a team member; demonstrated professional record of taking initiative, providing counsel, and a quick learner.
Exceptional organizational skills and the ability to multi-task.
Knowledge of Pepperdine University, the School of Public Policy, and academic policies.
Knowledge and understanding of public policy and policy analysis and the industries of public policy.
Knowledge of internet and software for admissions, recruitment, and financial aid, including CRM databases and on-line admission applications; experience with Microsoft Office (Word, Access, Excel, PowerPoint) and Google Education suite (Gmail, Drive, Calendar, Docs, Hangout, Sites).

Nice To Haves

Master’s degree in management, marketing, or related field to the School of Public Policy (i.e., public administration, public policy, history, political science, economics, statistics, most social sciences).
Work experience in the public policy or academic arena of at minimum 3 to 5 years.
Experience working in a graduate admissions or recruitment setting.
Experience in developing strategic plans within an academic/policy environment and working with others to achieve challenging goals.
Ability to analyze broadly defined policies/activities and formulate plans for implementation of recruitment, financial aid, and student services issues; ability to initiate and take independent action.
Knowledge and understanding of recruitment strategies, admissions processes, financial aid processing, academic advising, marketing and communication techniques, public policy analysis, and professional development coaching.
Experience working in the policy environment; experience working in the academic environment.
Preference given to those with broad experience in software used in the position: Recruit/Admission: Salesforce CRM, Marketing Cloud, Oracle/PeopleSoft, Etrieve, Zoom/Adobe Connect/GotoMeeting; Career/Alumni/Relationship Development: Handshake and Raiser’s Edge; Financial Aid: US Department of Education Origination and Disbursement, National Student Loan Data System (clearinghouse), and Oracle/PeopleSoft.

Responsibilities

Oversee and manage the full application and admissions process from initial inquiry through enrollment.
Create, organize, and maintain student application files; ensure accurate and timely entry of applicant information into CRM and PeopleSoft; and follow up on recommenders and missing application materials to complete files for committee review.
Collaborate with the admissions and scholarship committee to schedule, coordinate, and facilitate applicant reviews, provide required documentation, and ensure compliance with established procedures.
Maintain and update applicant checklists, monitor admissions progress, and proactively resolve incomplete files.
Deliver high-touch, student-centered service by providing timely communication, guidance, and support throughout the admissions process, responding to inquiries and resolving issues.
Prepare admissions reports, metrics, and recommendations for senior leadership to support strategic decision-making.
Lead recruitment and admissions initiatives, manage stakeholder communications, and identify opportunities to improve admissions processes.
Ensure the timely distribution of acceptance packets, deposit notifications, denial letters, and other applicant communications, and manage communications with prospective students, applicants, and admitted or denied students throughout the admissions cycle.
Maintain admissions documents and systems, including PeopleSoft queries, Historical Submitted/Completed/Admit/Intent charts and graphs, Admit reports, and Admission Rubric Scoring sheets throughout the admissions cycle.
Oversee the accurate transfer of admitted student data between Salesforce and PeopleSoft.
Develop and implement comprehensive recruitment strategies that align with the school's goals and objectives.
Identify target markets and develop outreach plans to attract prospective students from diverse backgrounds.
Analyze market trends and demographic data to adjust recruitment strategies accordingly.
Develop and maintain recruiting calendar for graduate fairs and other recruitment events; set up school visits and campus tours for interested candidates; responsibilities include recruiting students to SPP's growing presence in Washington, DC, and any other academic and professional programs created at the School of Public Policy.
The recruitment strategic plan should build and maintain an enrollment based on University goals.
Establish and maintain relationships with undergraduate institutions, professional organizations, and other relevant stakeholders.
Represent the graduate school and travel to regional and local recruitment events, graduate fairs, and other promotional activities.
Engage with alumni and current students to leverage their networks in the recruitment process.
Monitor and analyze recruitment data in CRM to assess the effectiveness of various strategies including information sessions, journeys, and graduate fairs.
Troubleshoot CRM issues, and analyze recruitment data to identify trends and assess the effectiveness of marketing campaigns.
Use data-driven insights to refine recruitment tactics and improve outcomes.
Manage the administrative functions of the Office of Student Services, including reconciling all departmental credit card statements, ordering all business cards, managing inventory, setting up mailings for the Office of Student Services-including GRE list pulls, developing and maintaining files, answering phones by fielding prospective student, applicant, and current student questions; and assisting all "walk-ins," maintaining appointment calendar and planning travel (as necessary) for the director of recruitment and program relations.
Pay all invoices and act as the primary point of contact for the University Cashier's Office and process cash and check deposit transactions.
Maintain clean and organized office areas, including the student resource room and relevant conference room space, and replenish recruitment supplies.
Provide a welcoming reception to all current students at all times.
Partner with the Office of International Student Services (OISS) for F-1 Visa processing and requirements to ensure that students are in compliance with federal immigration requirements.
Oversee orientation management onboarding for new students and Ensure all newly admitted students are ready for matriculation and enrollment and smoothly transition to the School of Public Policy.
Regularly report information on all of these responsibilities to the senior director and suggest business process improvements.
Hire, train, and manage student workers in the Office of Student Services and provide day-to-day supervision of the SPP Student Admissions Ambassadors.
Plan, organize, and execute new student orientation; welcome week activities; recruitment open house events and conferences; and SPP recruitment and admissions information sessions in the University CRM platform Salesforce.
Perform other duties as assigned.
Uphold University mission through work performed.