Fair Ridge - Assistant Director of Programs

Shelter House • Fairfax, VA

7d • Onsite

About The Position

The Assistant Director of Programs manages the service delivery team for the Homelessness Prevention Services (Regions II) and Emergency Shelter & Rapid Rehousing Services (Region II) programs, serving households with children. This role provides support to ensure the safe, efficient, and effective operation of all programs. The Assistant Director collaborates with the Director of Programs and Services (Region II) to develop strategies for accomplishing program goals in accordance with agency philosophy and values, and is responsible for ensuring best practices are implemented according to program type.

Requirements

• A bachelor's degree in human services/related field or commensurate experience
• 3+ years of program and staff management experience
• Strong public speaking and communication skills
• Strong written communication skills
• Ability to prioritize competing responsibilities and make sound judgements
• Valid Driver’s License
• Willingness to work evenings and weekends when needed
• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Nice To Haves

• A master’s degree in human services/related field
• Experience leading/supporting programs serving homeless families
• Experience leading/managing in a residential environment

Responsibilities

• Lead the case management team using a trauma-informed, client-centered, and Housing First approach.
• Oversee daily operations, caseload distribution, and team workflows to ensure equitable and high-quality services.
• Monitor and ensure compliance with all contractual obligations, agency policies, and local, state, and federal regulations.
• Collaborate with the Director to design, implement, and evaluate programs, policies, and procedures.
• Support continuous program improvement through needs assessments, program evaluation, and client satisfaction surveys.
• Supervise and support a team of case managers, housing locator and the intake coordinator, including conducting regular one-on-one supervision, coaching, and performance evaluations.
• Provide guidance in complex case management, crisis intervention, and service coordination.
• Identify training needs and coordinate access.
• Develop and facilitate in-service trainings and professional development opportunities for team members.
• Promote a collaborative and professional team environment that fosters self-directed learning and staff growth.
• Oversee diversion and client intake process.
• Ensure thorough and accurate client documentation.
• Review client files and service plans in coordination with the Senior Case Manager to ensure documentation integrity.
• Participate in case conferencing and client meetings as needed to support staff and promote quality service delivery.
• Address and resolve client grievances or appeals in a timely, fair, and trauma-informed manner.
• Monitor use of HMIS and internal systems to ensure accurate data entry and high-quality case documentation.
• Verify data accuracy for internal and external reporting requirements.
• Support compliance with all Fairfax County HMIS requirements and ensure data is up-to-date and report-ready.
• Review and approve staff timecards, schedules, and leave requests.
• Participate in the on-call rotation and serve as a crisis response backup for service delivery staff.
• Ensure all available funding is tracked, spent appropriately, and supported by required documentation.
• Attend community meetings, represent the agency in workgroups, and maintain collaborative relationships with external partners.
• Foster a positive, mission-driven culture that promotes innovation, learning, and shared leadership.

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Four Annual Team Building Events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager