Assistant Director of Operations - Rooms

Peregrine Hospitality•Napa, CA

3d•Onsite

About The Position

The Assistant Director of Operations – Rooms serves as a strategic business leader of the property's Rooms Division Operations. Primary areas of responsibility include: Front Office, Bell, Concierge, PBX and Guest Service. This role collaborates with Housekeeping and Engineering leadership to ensure successful rooms operations. This role provides leadership to department heads and drives financial profitability of rooms division operations.

Requirements

Must be able to multitask and possess strong communication and interpersonal skills.
Proficiency in Microsoft Office applications is required.
Must maintain financial performance at Silverado Resort, including budget, forecast and labor and expense management.
Must maintain visible presence and operational leadership at Silverado Resort.

Responsibilities

Own front office P&L performance for all areas of responsibility.
Develop annual budgets, forecasts, and capital plans in partnership with finance.
Analyze financial results, identify performance gaps, and implement corrective action plans.
Ensure all venues deliver consistent brand identity, storytelling, and service execution across the operation.
Monitor guest satisfaction scores, social sentiment, and feedback channels; implement targeted improvement plans in collaboration with property leadership.
Foster a culture of accountability, collaboration, and continuous improvement.
Lead training initiatives focused on service excellence, safety, and brand standards.
Motivate, coach and counsel all team members according to resorts practices.
Oversee front desk operation and ensure guest experience is aligned with the company’s service culture.
Maximize room revenue and occupancy by reviewing status daily.
Analyze rate variance, monitor credit report and maintain close observation of daily house count.
Monitor selling status of house daily, i.e. flash report, allowances, etc.
Complete the monthly reforecast.
Monitor labor expenses through schedule approval process and ensure budgeted productivity.
Maintain compliance with Silverado Resort policies, standards and regulations to ensure safe and efficient operation of the resort.
Abide by all resort policies and safety rules.
Perform other duties as requested by management.