Assistant Director of Learning Support Services

Cedar Crest College•Allentown, PA

5d•Onsite

About The Position

The Assistant Director of Learning Support Services provides oversight and coordination of Cedar Crest’s learning support initiatives and provides leadership and oversight of students’ academic success from enrollment to graduation. This position supervises the professional and peer tutoring programs. This includes hiring, training, and managing the professional and student staff, as well as managing services related to Cedar Crest’s online tutoring provider, ThinkingStorm. This position also manages our academic early alert system and conducts training and student outreach initiatives where needed. This position assists in the support of students with low academic standing and class absences, including outreach to students in academic difficulty and creating academic recovery plans. The assistant director develops and implements learning support programs such as academic coaching, academic recovery, summer bridge programs, and learning support workshops.

Requirements

Master’s degree in Higher Education or other related field is preferred.
At least two years related experience in higher education is preferred.
Experience supervising a staff is preferred.
Demonstrated knowledge of learning support theories and principles.
Experience providing support services for at-risk student populations and students from diverse backgrounds.
Experience designing or conducting training programs.
Ability to collaborate closely with faculty and staff.
Experience with student support resources.
Teaching, presentation, and leadership communication skills.
Experience supervising student or professional staff.
Ability to prioritize workload and maintain high degrees of productivity with minimal supervision.
Visual and hearing ability to perform all required duties related to the position with reasonable accommodation.
Sufficient manual dexterity to operate a PC and office equipment with reasonable accommodation.
Ability to make ethical decisions at times where judgement is required.
Must be able to manage complex data, assessment, and reporting.
Ability to understand, interpret, and accurately communicate complex College policies.
Must be able to perform multiple concurrent tasks.
Ability to manage both professional and student staff.
Ability to effectively communicate with a diverse student body as well as the ability to work comfortably in complex interpersonal situations.
Integrity to ensure confidentiality in handling sensitive student issues.

Responsibilities

Hire tutors for the tutoring and instructional assistant programs.
Design and conduct tutor training and development programming.
Manage the professional tutoring staff and lead regular learning support meetings.
Manage tutor payroll, schedules, appointment report forms, and evaluations.
Coordinate services offered by ThinkingStorm, including monitoring student use and assessment.
Manage the FinishLine system.
Monitor Finish Line reports, close reports as needed, ensure students are connecting to the appropriate learning support resources.
Assist the director in working with students with low Academic Standing.
Create academic recovery plans with students as necessary.
Assist the director with collecting the weeks one and two absence data each term.
Collaborate with campus partners to create and deliver learning support programs such as classroom workshops or summer bridge programs.
Hold academic coaching appointments with students, and train faculty and staff in academic coaching tools.
Assist in the assessment and evaluation of learning support resources.
Develop collaborative relationships with faculty and staff that support student success.
Serve as an active member of Academic Services, providing support to other programs as needed.
Other duties as assigned.