Assistant Director of Learning Support Programs for Success Coaching – Student Academic Success Center - Office of the Provost

Carnegie Mellon University•Pittsburgh, PA

1d•Onsite

About The Position

The Student Academic Success Center team focuses on creating spaces for students to engage in their coursework and their approach to learning. Through coaching, tutoring, Supplemental Instruction, effective communication strategies, the Tartan Scholars program, accommodations for students with disabilities, and language support for multilingual learners, we offer a wide variety of opportunities for students to deepen their understanding of who they are as a learner, communicator and, ultimately, scholar. The Student Academic Success Center values delivering a positive experience of student-centered support and resources while being equity-minded, asset-oriented and data informed. The Assistant Director of Learning Support Programs for Success Coaching position focuses on the delivery of academic skill support, through 1:1 and group formats. This role will envision, create and supervise a robust peer educator coaching program led by 15-20 peer coaches, including: designing and instructing a 6 week training course; developing and delivering academic skill-aligned workshops for the student community of undergraduates, masters and doctoral students; coordinating with the campus partners to maintain a current referral base of community resources for students who seek executive function coaching. The Assistant Director of Learning Support Programs for Success Coaching, in partnership with community partners, will design and instruct a course or seminar series that engages students with academic growth opportunities. This role reports to the Director of Learning Support and Advisor Development. This position will be a creative, energetic, experienced facilitator and student mentor/advocate who possesses a passion for high touch student work, considers student support through a data-informed lens, and has a demonstrated success record of providing academic support for undergraduate and graduate students. Additionally, this role will provide leadership, comprehensive supervision and mentoring, develop assessment measures for a team of peer success (15-20 student staff). This role will be creating engaging, relevant training materials and workshop content for on-going workshops (e.g. study habits, effective prioritization, and techniques for focus and motivation), including ones offered by the Student Academic Success Center and those requested by faculty and departments. Additionally, this person will be a significant partner with members of the Learning Support team in the coordination of student staff including: the recruitment and selection processes, ongoing professional development, and evaluation. As a member of the Learning Support team this position will support the Director of Learning Support and Advisor Development in the management & delivery of overall Learning Support programs.

Requirements

Strong oral and written communication skills
Ability to collaborate and communicate with a variety of stakeholders
Strong organization and planning skills
Bachelor’s degree in education, social work, leadership, sociology, psychology, or related field
Three to five years of relevant work experience with students, peer educator models or student services
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered
Successful completion of a pre-employment background check including Act 153 Child Protection Clearances
Applicants for this position must be currently legally authorized to work for CMU in the United States

Nice To Haves

Masters degree preferred.

Responsibilities

Academic Coaching - reimagine the Student Academic Success Center’s student success coaching program, including: developing a comprehensive training, supervision, and evaluation of 15-20 student coaches; design and coordinate the consultation model as the front door to the Student Academic Success Center in order to match students with the resources that best meet their needs lead a data informed decision making process about level of individual and small group success support each semester and most effective modality,; outreach to campus partners regarding the training of campus peer educators in primary approaches for success coaching
Workshop series and classroom presentations – Responsible for the development of relevant, refreshed content for workshops and classroom sessions to include: best practices of establishing learning objectives; engaging content creation marketing; training teams to effectively present; and managing assessment measures and attendance. Convene a working group of campus partners to design and implement an opportunity for students to engage in and learn new approaches to their studies when facing academic challenges and/or returning from leave.
Learning Support Team – partner on the development of three student staff training courses be a course instructor and contribute to ongoing student staff team development; support the infrastructure of learning support service delivery, including, onboarding and orientation of student learning staff; creating and maintaining Canvas sites related to all Learning Support student staff Administrative support of Academic Coaching portfolio, including the timecard process and approval in Workday; meeting reminders; attendance tracking, etc.; collaborate with Success Operations Team to implement processes and procedures related to registration, data gathering, and ongoing, summative assessment protocols for programs under purview.
Service to the University: Actively engage in service to the University community as evidenced by committee participation and volunteering at university-wide events and initiatives that provide both professional and personal development while engaging in the life of the university.