Project Coordinator, Office of Disability Resources Logistics – Academic Success Center – Office of the Provost

Carnegie Mellon University•Pittsburgh, PA

13d

About The Position

The Student Academic Success Center team focuses on creating spaces for students to engage in their coursework and approach to learning. Through academic coaching, tutoring, Supplemental Instruction, effective communication strategies, the Tartan Scholars program, accommodations for students with disabilities, and language support for multilingual learners, we offer a wide variety of opportunities for students to deepen their understanding of who they are as a learner, communicator and, ultimately, scholar. The Student Academic Success Center values delivering a positive experience of student-centered support and resources while being equity-minded, asset-oriented, and data- informed. The Project Coordinator for Disability Resources Logistics plays a critical role in managing the assistive technology needs of individual students receiving accommodation in the reduced distraction environment of the testing center and overseeing the data programming and G-Script database & Accessible Information Management (AIM) interface logistics for exam scheduling, especially final exams proctoring, as well as overseeing other testing technologies, such as the video system. The Project Coordinator for Disability Resource Logistics will support the day-to-day logistics of the testing center, and the broader Disability Resources office. The Project Coordinator ensures that all processes run smoothly and effectively, contributing to a student-centered, fast-paced, and inclusive environment. Supervised by the Director of Disability Resources, this role requires exceptional organizational skills, a strong attention to detail, and a commitment to accessibility and equity for all students.

Requirements

Exceptional organizational, communication, and customer service skills, with a focus on delivering responsive and student-centered support.
Strong attention to detail, with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
Self-motivation and initiative, with the capacity to manage time effectively and adapt to evolving needs.
Proactive problem-solving abilities, including the judgment to seek support when necessary and escalate issues appropriately.
Independence and accountability, with the ability to work autonomously while identifying and suggesting process improvements.
Collaborative mindset and team-oriented approach, supporting all aspects of the Disability Resources Testing Center as needed.
Proficiency in common technology tools, including Microsoft Office, Google Suite, and Adobe Acrobat Pro, with the ability to learn specialized systems such as G-Script
High school diploma or GED
3-5 years of administrative support & project management experience
Software and database management experience
Successful pre-employment background check
Child Protection Clearances (Act 153)

Nice To Haves

Bachelor’s degree
3-5 years of administration support & project management experience in a higher education environment or rehabilitation services environment
Familiarity with assistive technology software; knowledge of G Script, Java or Python

Responsibilities

Testing Center Technology Coordination: Oversee technology used in the testing center, which may include testing center laptops, tablets, camera system and software management. Oversee the installation & mastery of individualized assistive technology related to the laptop exam protocol and ensure appropriate and accurate technologies are available for students taking exams on an individual basis for up to 10-12 unique students a day/20-24 exams per day. Unique student needs will increase during final exam periods. Coordinate the testing center use of Accessible Information Management (AIM) software interface for G Script final exam proctor database creation/modification and exam sign-in. Coordinate complex and layered projects, protocols and practices related to exam taking using provided laptops and assistive technology software. Train Disability Resource team, testing center student staff, and volunteer proctors on laptop exam protocols to ensure compliance with accommodation needs and academic integrity protocols. Provide system consultation related to the final exam proctoring database and design & delivery of detailed guidance for Disability Resources team and volunteers. Maintain records and data management of confidential materials, case notes, and exam materials in the AIM web-based system. Maintain, grow and troubleshoot related to laptop exam program, assistive technology used in laptop exam program, camera system and G Script finals proctoring database. Analyze workflow and trends with data informed recommendations for improved processes and database Management advanced to the Director.
Testing Center Operations: Provide front reception coverage as needed. Support the coordination of the comprehensive schedule and assignment of proctored exams, especially during peak periods around finals. Support the coordination of the exam process for students with related accommodations, ensuring confidentiality and efficiency. Schedule and manage a high volume of daily exams. Co-coordinate the exam preparation, proctoring, collection, and pick-up. Support communication with faculty and actively monitor proctoring-related communication.
Administrative Duties: Manage supply inventory and ordering in partnership with Student Academic Success Center Operations. Coordinate sign language interpreting, captioning schedules, and video caption processing. Handle billing processes in coordination with Student Academic Success Center Operations. Manage requests for accessible course materials. Support the Director of Disability Resources with documents, form, slide deck preparation, and other administrative tasks. Co-coordinate facility needs of the testing center.
Student Academic Success Center and Campus Engagement: Participate in Disability Resources and Success Center all-team meetings, outreach activities, training, workshops, committee involvement