Assistant Director of Laundry Operations (Salary)

Human Resources Team•Waimea, HI

18h•$70,000 - $80,000•Onsite

About The Position

At Mauna Kea Resort, exceptional hospitality extends far beyond the guest room experience. Behind every thoughtfully prepared room, restaurant service, and resort amenity is a dedicated team committed to quality, efficiency, and excellence. Our Laundry team plays a vital role in maintaining the high standards our guests, owners, and team members expect from one of Hawaiʻi's most iconic resort destinations. We are seeking an Assistant Director of Laundry Operations who is an organized, hands-on leader with a passion for operational excellence and team development. This role is ideal for an individual who thrives in a fast-paced environment, enjoys leading and motivating diverse teams, and takes pride in ensuring that quality standards, production goals, and service expectations are consistently met. Our culture is built on collaboration, accountability, and continuous improvement. We empower our leaders to drive operational efficiency, develop team members, and identify opportunities to enhance service delivery while maintaining the highest standards of quality and safety. Here, your leadership will have a direct impact on both the employee experience and the overall success of resort operations. As a Hawaii Business Magazine "Best Places to Work" recipient for five consecutive years, we are committed to investing in our people through competitive pay, comprehensive benefits, career development opportunities, recognition programs, and outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide. If you are ready to lead with purpose, support a high-performing team, and contribute to the operational excellence that defines Mauna Kea Resort, we invite you to join us.

Requirements

2 years related work experience preferred.
Skills to effectively supervise and manage the department and meet goals.
Ability to multi-task
Valid Driver’s license.

Responsibilities

Oversee the operations to coordinate wash times, production flows, and quality control to maximize production.
Maintain and tabulate all linen counts at the end of the day.
Ensure that all linen deliveries and pick-ups are done timely.
Ensure that the laundry area is clean and orderly.
Ensure safety procedures and policies are maintained and OSHA regulations are followed.
Assist in ordering and inventory of linen, chemicals, and supplies.
Prepare daily / weekly/monthly billing and production reports into spreadsheets for billing purposes at the direction of the Director of Laundry.
Prepare memos, complete forms, and process purchase requests/orders and reports.
Assist with payroll for the Laundry Department.
Assist with scheduling personal holidays and vacation requests.
Assist with following up to ensure proper paperwork is received for sick calls and FMLA.
Assist in the acquisition of materials, supplies, and quotes and maintain proper inventory levels.
Maintain accurate digital records/files on contracts, purchases, and other related documents and correspondences.
Assist in the preparation and tracking of the department's annual operating and CIP Budget.
Accept payment for laundry charges, make changes, and follow proper cash handling procedures.
Assure all work is done for the day linens and valet areas.
Assist in special projects.
Complete and maintain all reports for the department.
Respond and resolve guest, homeowner’s account, outside account, or employee complaints or concerns.
Perform other related duties as assigned or required.
Represent the Laundry Department in conjunction with or in lieu of the Director of Laundry.
Conduct regular department meetings.
Maintain department bulletin boards.
Assist with laundry operations as needed.