Assistant Director of Human Resources

Millennium Hotels and Resorts•Los Angeles, CA

11h•$90,000 - $100,000•Onsite

About The Position

As our Assistant Director of Human Resources, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

Requirements

Passion for hospitality and delivering exceptional service
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Solutions-oriented mindset with attention to detail
Flexibility to work varied schedules, including evenings, weekends, and holidays
Experience working in a unionized hotel environment is necessary
Strong understanding of labor relations, union contracts, and disciplinary procedures within union frameworks strongly preferred
Knowledge of employment laws, HR best practices, and hospitality operations
Strong decision-making capabilities with a track record of driving initiatives and improving processes in a unionized environment.
Demonstrated initiative in leading complex projects and implementing innovative HR strategies.
Effective conflict resolution and negotiation skills, ensuring fair and consistent application of policies.
Experience leading organizational change initiatives and driving continuous improvement in HR practices.
High school diploma or equivalent with 3+ years of progressive human resources experience in a hospitality or service-driven environment OR Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field with 1+ year of relevant HR experience

Nice To Haves

Experience working with UNITE HERE Local 11 is strongly preferred.
Fluent in both Spanish and English, with the ability to communicate effectively in written and verbal forms necessary with strong translation and interpretation skills preferred.

Responsibilities

Ensure smooth, efficient operations aligned with brand standards
Identify opportunities for innovation and continuous improvement
Deliver consistent, high-quality results in a fast-paced environment
Deliver exceptional service rooted in passion for hospitality
Anticipate needs and respond with a solutions-first mindset
Create memorable, personalized experiences for every guest
Work collaboratively across teams to achieve shared goals
Communicate effectively and contribute to a positive work environment
Support a culture of respect, energy, and accountability
Follow all company policies, safety standards, and procedures
Maintain accuracy in processes, reporting, and documentation
Uphold a culture of accountability and operational excellence
Manage end-to-end recruitment efforts in collaboration with department heads
Develop partnerships with local organizations and participate in hiring events to build a diverse talent pipeline
Oversee candidate sourcing, interviewing, and onboarding to ensure a seamless and inclusive hiring process
Provide guidance to hiring managers on selection criteria and employment standards
Coordinate and deliver new hire orientation programs that reflect the hotel's commitment to excellence and guest service
Support departmental leaders in cross-training and development initiatives
Facilitate ongoing employee education aligned with operational needs and brand standards
Promote leadership involvement in workforce development
Serve as a trusted advisor to staff and leaders on employee relations matters
Administer progressive discipline procedures with fairness and consistency, ensuring alignment with collective bargaining agreements
Respond promptly to employee concerns, partnering with union representatives and leadership as necessary
Conduct workplace investigations and collaborate with the Safety & Security team when incidents arise
Maintain clear and consistent communication channels across departments
Ensure employee records are maintained in accordance with legal and privacy standards
Oversee compliance with labor laws, health and safety regulations, and internal HR policies
Manage benefits communications and support employees through claims, leave, and insurance-related inquiries
Attend unemployment hearings and coordinate responses to employment-related claims
Participate in workplace safety initiatives and workers' compensation case management
Monitor and audit documentation related to hiring, promotions, compensation, and separations