Assistant Director of Human Resources

Q - Center•St. Charles, IL

9h•Onsite

About The Position

At Q Center, we believe our people are our greatest asset. We’re looking for an experienced, strategic, and people-first HR leader to step in and make an impact where it matters most: our associates’ experience, engagement and total rewards. If you thrive on shaping programs that keep employees happy, healthy, and motivated – and love seeing the tangible results of your work – this is the role for you! As the Assistant Director of Human Resources, you’ll play a central role in designing and delivering total rewards and engagement strategies that keep Q Center competitive, compliant, and fiscally responsible. You’ll own benefits programs, lead the annual Open Enrollment process from start to finish, support compensation initiatives, and oversee leave management – all while helping to strengthen retention and reinforce our culture. You’ll partner with leaders across the organization, provide guidance to the HR team, and ensure that every HR initiative you lead enhances the associate experience. This role is about strategy AND execution, creating programs that employees love and that drive business success.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
Minimum 4+ years of progressive HR experience in a full-service hotel, resort, or comparable hospitality environment
Prior leadership experience in benefits, leave management, compensation, or employee engagement required
Demonstrated success in designing, implementing, and optimizing total rewards programs
Deep knowledge of federal, state, and local employment and benefits regulations
Advanced proficiency in HRIS, reporting tools, and benefits platforms
Exceptional analytical and problem-solving, and data-driven decision making skills
Strong executive presence with the ability to influence across all organizational levels
High level of integrity and commitment to confidentiality
Ability to manage both strategic initiatives and day-to-day operational execution

Responsibilities

Lead HR initiatives and partner with the Director to drive strategy and operational excellence
Step in as needed to ensure continuity and smooth day-to-day HR operations
Collaborate with department heads to enhance associate experience, reinforce culture, and strengthen retention
Coach and guide the HR team, providing leadership, accountability, and development
Own the design, administration, and continuous improvement of total rewards programs including health, welfare, voluntary benefits, leave programs, and compensation support
Lead Open Enrollment from start to finish, including planning, vendor coordination, communication campaigns, education sessions, and audits
Ensure HR and benefits programs comply with federal, state, and local laws (ACA, COBRA, FMLA, ADA, etc.)
Advise managers on policies, compliance, and associate relations matters
Oversee vendor relationships, contracts, and performance
Analyze benefits and compensation programs to ensure cost-effectiveness and competitive positioning
Monitor engagement, retention, and workforce trends, providing actionable insights for leadership
Partner with leaders on workforce forecasting, budget tracking, and total rewards optimization
Continuously improve HR operations, total rewards processes, and leave management procedures
Implement HR system enhancements and reporting tools to boost efficiency and data integrity
Standardize processes to deliver a seamless, consistent experience for associates
Coach and mentor HR team members to grow skills, accountability, and performance
Lead engagement initiatives, recognition programs, and culture-building activities
Partner with leadership to create an inclusive, high-performing work environment
Support succession planning and career development programs for associates