Assistant Director of Housing Operations at Duquesne University

Capstone on Campus Management LLC•Pittsburgh, PA

8d•Onsite

About The Position

The Assistant Director of Operations works in the administrative office and is responsible for internal and administrative operational management for Lumina Communities on the campus of Duquesne University. The Assistant Director oversees all aspects of the day-to-today operations including occupancy management, student license agreements, communication, customer service, campus partnerships, and office operations.

Requirements

Bachelor’s degree.
2-3 years of experience as a full-time professional in student housing administration/management or property management.
Confidence in managing confidential crisis issues.
Effective skills in customer service, leadership, and organization.
Strong interpersonal, communication skills, computer competency, and the ability to work with a diverse population.
Experience supervising full-time employees
Critical thinking, organizational and problem-solving skills.
Ability to develop collaborative relationships with University partners.
Ability of move/lift up to 35 pounds
Ability to live on site and serve on-call rotation

Nice To Haves

Master’s degree.
Experience and knowledge of basic data management systems; i.e. Entrata, StarRez, MS Office Suite, and others as needed.
Experience supervising and training of professional and student staff.
Experience in managing developing and budgets.

Responsibilities

Recruit, supervise, train, and evaluate full-time Operations Coordinator and Administration Coordinator.
Participate in an on-call rotation for after-hours operational and facilities issues.
Manage data, room assignments, room transfers, and resident roster generation in Entrata.
Generate and send communication to residents with operational updates, campus events, or emergency announcements.
Serve as a member of University and COCM committees as requested.
Proactively respond to the needs of the students; develop and implement assessment tools to aid in student satisfaction.
Coordinate projects with colleagues and campus partners (e.g., move-in, move-out, inspections, building improvements).
Assist in maintaining policy and procedure manuals and maintaining key logs and protocol.
Oversee key management, package processing, and access control systems and form collaborative relationship with information technology vendors to resolve issues.
Serve as primary contact for security staff team and other service vendors to provide resources and support for maximum efficiency.
Attend regular meetings and perform tasks to support the University Housing Operations team.
Order and maintain office equipment and supplies.
Assume leadership role in absence of Director.