Assistant Director of Housing Operations

Merrimack College•North Andover, MA

1d•Onsite

About The Position

This position provides leadership and oversight for key aspects of housing operations, including key management, break housing, and meal plans. It also supports housing placements, assignments, openings/closings, housing policies, billing, and all operational aspects within the residence halls. The role indirectly supervises a significant number of graduate resident directors and resident advisors. This is a full-time, 12-month, live-on position with on-call responsibilities for high-level concerns. The position is essential for providing a fully on-campus, residential college experience.

Requirements

Master’s degree required.
At least 3 years of increasing experience and responsibilities in a college or university residential environment that includes residence life, student programming, and off-campus services.
Understanding of college student development, emerging trends in higher education, particularly around housing and student services.
Computer skills (Microsoft office/Publisher).
Strong interpersonal and communication skills.
Strong conflict resolution and creative problem-solving skills.
Experience building collaborative partnerships with faculty, administrators, students, parents/families, and community partners.
Understanding of college student development & college environment.
3-4 years of progressively increased responsibility and experience with college aged students.

Nice To Haves

Prior work experience in residence life housing operations preferred.
Prior work experience in residence life preferred.
Candidates should describe in their application how they will foster a culture that supports Merrimack's Catholic and Augustinian mission.

Responsibilities

Directly supervise 2 Area Coordinators, indirectly supervise 3 Area Coordinators, 6+ Graduate Resident Directors, and 70+ Resident Advisors.
Manage the closing of the halls and break housing process, including approving students who need to stay on campus during break periods, and serving as a liaison with athletics and other departments to ensure that accurate records are kept of students allowed to stay during breaks, as well as early arrivals.
Manage room changes within the housing operating system.
Coordinate all key management and ensure key box management and accuracy, including submitting lock changes.
Coordinate all student communication during break periods and maintain lists.
Supervise Summer Operations, including Summer housing for students, conferences, and camps.
Manage summer furniture moves, updates and installations.
Support with housing processes: returning student housing, graduate housing, first year housing, and mid-year student housing processes, and meal plan changes.
Assist in training regarding housing software and housing processes for RAs and staff, with oversight of the Roster Verification Process.
Oversee any damage billing for the department that is not through the Community Standards process.
Serve as a student conduct hearing officer, update databases, and provide information associated with each case.
Participate in college-wide events, including recruitment events, open houses, Accepted Student Days, residence hall openings, Orientation, Welcome Week, Family Weekend and Commencement.
Assist with central office tasks like attending weekly staff meetings, participating in departmental committees, maintaining familiarity with current trends in higher education, and managing departmental calendars.
Serve as a member of the on-campus emergency response team in the event of an emergency or crisis situation.
Serve in the administrator on-call rotation.
Serve on college committees as designated by the Assistant Dean of Residence Life.
Other duties as assigned by the Assistant Dean of Residence Life or Director of Housing Operations.