Assistant Director of Housing Access & Financial Stability

Plymouth Housing Group•Seattle, WA

5h•Hybrid

About The Position

The Assistant Director of Housing Access & Financial Stability serves as the second‑in‑command to the Director of Compliance and Housing Access, leading the Housing Access and Financial Stability teams and aligning operations with compliance, vacancy reduction, and resident stability goals. This role helps ensure that residents with significant barriers can move into and remain stably housed through coordinated housing access, strong financial stability supports, and effective cross‑departmental collaboration. Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we’re not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents.

Requirements

Commitment to working respectfully and effectively with people from a wide range of backgrounds and experiences to support safe, welcoming, and inclusive housing communities.
Strong leadership and mentoring skills, with the ability to guide multiple teams and managers toward shared goals and coordinated work.
Advanced organizational and analytical abilities to monitor KPIs, identify trends, and lead corrective actions across housing access, compliance, and financial stability functions.
Knowledge of affordable housing compliance, Fair Housing laws, ADA requirements, and Regulatory Agreement standards.
Skill in building effective relationships across internal teams (Property Management, Services, QIH, Building Operations, Facilities, Finance) and external referral partners.
Proficiency with data and documentation systems (such as HMIS, Excel, and other databases) and a commitment to data integrity and accurate reporting.
Strong written and verbal communication skills, including the ability to explain complex requirements clearly to staff, partners, and residents.
Ability to navigate change, balance multiple priorities, and maintain a trauma‑informed, resident‑centered lens in decision‑making.
Bachelor’s degree in social services, public administration, or a related field preferred or equivalent experience may substitute for education.
Minimum five (5) years of relevant experience, including marketing and leasing of rental units and vacancy management, program management, development, and implementation, and staff supervision and mentorship.

Nice To Haves

Experience in affordable housing, human services, or supportive housing environments preferred.
Familiarity with Coordinated Entry systems and funding compliance standards desirable.

Responsibilities

Lead and support the Housing Access Manager in managing application and referral processes, partnering with external agencies, and minimizing vacancy loss through timely and coordinated lease‑ups.
Oversee efforts to lower barriers for disabled and unhoused individuals by streamlining paperwork, promoting equitable eligibility policies, and advancing culturally responsive practices in housing access.
Provide leadership to improve database and reporting systems that track vacancies, applications, and documentation, and drive automation to strengthen data accuracy and timeliness.
Supervise the Financial Stability Manager and ensure strong collaboration among Financial Stability, Property Management, and Services teams to prevent evictions and increase resident stability.
Ensure payee clients maintain rent payments, avoid non‑payment notices, and that data integrity and documentation quality within Financial Stability files remain high.
Partner with the Director to align Housing Access, Financial Stability, and Compliance workflows during lease‑ups and documentation management, supporting funder and regulatory compliance.
Provide temporary oversight during manager vacancies or Director absences to ensure continuity of services, responsive decision‑making, and staff support.
Support department onboarding, SOP development, cross‑training, and internal trainings in partnership with the Director.
Serve as an additional Fair Housing Coordinator, reviewing accommodation requests and supporting alignment with Fair Housing and ADA standards.
Oversee reporting on vacancies, applications, documentation timelines, and key performance indicators (KPIs) to identify trends, drive corrective action, and improve outcomes.
Participate in external meetings with referral partners and community stakeholders to strengthen housing access networks and improve coordinated entry into Plymouth housing.
Collaborate closely with Building Operations, Facilities and Assets, Quality, Innovation and Health (QIH), and Finance to resolve barriers to move‑in readiness and support timely, accurate documentation.
Partner with the Director on budgeting and financial tracking, aligning spending and staffing decisions to program priorities and resident needs.