Assistant Director of Housekeeping
About The Position
The Assistant Director of Housekeeping supports the Director of Housekeeping in managing daily operations of the housekeeping department to ensure the highest standards of cleanliness, safety, and guest satisfaction. This role oversees housekeeping supervisors and associates, ensures all guest rooms and public spaces meet quality standards, and helps manage inventory, scheduling, and departmental budgets. The Assistant Director of Housekeeping plays a key role in training, motivating, and developing staff to deliver superior guest experiences. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Requirements
- Bachelor’s degree in hospitality management or related field preferred; equivalent combination of education and experience considered.
- Minimum 3–5 years of progressive housekeeping leadership experience, preferably in a resort or large hotel environment.
- Strong leadership and organizational skills with proven ability to manage teams in a fast-paced environment.
- Working knowledge of cleaning chemicals, OSHA standards, and safety regulations.
- Proficiency in property management systems, Microsoft Office, and housekeeping scheduling systems.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays, as business demands.
Responsibilities
- Supervise daily housekeeping operations, ensuring all guest rooms, public areas, laundry and back-of-house spaces meet cleanliness and presentation standards.
- Assist with scheduling, training, and evaluating housekeeping associates and supervisors.
- Conduct daily inspections of guest rooms and public areas to ensure adherence to quality standards.
- Conduct daily inspection of laundry operations to ensure adherence to quality standards.
- Manage supplying inventories, coordinate orders, and maintain accurate records.
- Support labor management by monitoring staffing levels in alignment with occupancy forecasts.
- Ensure compliance with safety, health, and sanitation policies.
- Collaborate with other departments to support guest satisfaction and operational efficiency.
- Respond to guest inquiries and resolve service issues promptly.
- Assist with departmental reporting, budgeting, and payroll oversight.
- Perform additional duties as assigned by the Director of Housekeeping.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
