Assistant Director of Housekeeping - InterContinental Los Angeles Downtown
About The Position
About InterContinental Los Angeles Downtown As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown’s historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality. The hotel features 889 guest rooms including 109 suites, and a host of culinary venues, including La Boucherie, an elegant American steakhouse with a French twist; Sora, an upscale, intimate sushi restaurant; Dekkadance, an all-day dining international market experience; and Spire 73 – the tallest open-air rooftop bar in the Western Hemisphere – located atop the 73rd floor, boasting breathtaking 360-degree views. Bedecked in sustainable design, the hotel is the first LEED-Gold certified building in downtown Los Angeles for Building Design and Construction. InterContinental Los Angeles Downtown has received awards from US News & World Report, Condé Nast Traveler Readers' Choice, Travel + Leisure World's Best, AAA Four Diamond, Wine Spectator, Meetings Today, and more. La Boucherie is also a Michelin Guide recommended restaurant. The hotel offers a 70th-floor sky lobby, 13,000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100,000 square feet of indoor/outdoor meeting and event spaces, including a 21,500-square-foot elegant Wilshire Grand Ballroom. From intricate light fixtures inspired by L.A.’s infamous freeways to billboard-inspired headboards in each guest room reflecting L.A.’s classic beach towns, foothills, car culture and urban scene, the hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike.
Requirements
- High School Diploma / secondary education / equivalent
- Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience.
- Must be fluent in local language and other languages preferred
- You’ll be familiar with Microsoft Office, a building management program and/or any other reporting tools.
- Frequently bending, stooping, kneeling, climbing, and crawling
- Great communication skills, you’ll be warm, welcoming and easy to speak to
- Frequently handling objects and equipment to maintain the facility
- The hospitality business functions seven (7) days a week, twenty-four hours a day. The work schedule is based on the demands of the business you must be available days, nights, overnights, weekends, and/or holiday availability as required.
- Speaking, reading and writing in English in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals.
- In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.
- All duties and requirements are essential job functions.
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Nice To Haves
- Some college preferred
Responsibilities
- Assist in directing daily activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
- Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements
- Carry out special requests from guests, VIPs, repeat visitors and club members
- Help guests with their questions and complaints to achieve complete guest satisfaction
- Look smart - wear your uniform with pride
- Maintain and order supplies and equipment whilst minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
- Perform other duties as assigned. May also serve as manager on duty
- Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
- Maintain proper inventory levels managing cost per room for supplies and labor carry out the special requests from guests, VIPs, repeat visitors and club members
Benefits
- great salary
- great room discount
- superb training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
