Assistant Director of Housekeeping

Hilton Grand Vacations • San Antonio, TX

2d • Onsite

About The Position

Join the team at Eilan Hotel and Spa in San Antonio as Assistant Director of Housekeeping! The Eilan Resort & Spa is a Hilton Grand Vacations property in Northwest San Antonio, near The Rim and La Cantera, featuring a Tuscan‑inspired design completed in 2011 and offering 165 guestrooms. It is a central element of the 120‑acre Eilan mixed‑use development, integrating lodging with offices, residences, retail, dining, and shared community amenities. The resort features a full‑service spa with 10 treatment rooms, approximately 14,000 square feet of flexible event space, and multiple food and beverage outlets including the Social restaurant serving breakfast and dinner, the Mercato coffee shop, and a seasonal pool bar.

Requirements

• 3 years of prior supervisory experience
• 3 years in a related housekeeping role
• Excellent Organizational and interpersonal skills.
• Good command of the English language in order to communicate both verbally and in writing with guests, owners and Team Members, and fully comprehend job assignments
• Takes the right steps at the right pace to produce the right results.
• Builds confidence in self and others with honest and dependable interactions.

Nice To Haves

• Knowledge of and ability to implement all departmental policies, procedures, safety standards, including OSHA, blood-borne pathogens and grooming standards
• Knowledge of proper usage of all cleaners and cleaning equipment.
• Experience in handling operations operating under a Collective Bargaining Agreement (CBA)

Responsibilities

• Acts as lead for the department, manages and coordinates all departmental Team Members in their various work assignments to ensure a department that is run efficiently and productively
• Routinely inspect units and common areas to ensure they are in compliance with departmental standards
• Supervise guest requests and complaints, resolving issues and coordinating efforts with other departments as vital to providing excellence in service
• Assist in ensuring that an accurate inventory of linens and supplies is maintained
• Ensure all assets, equipment, supplies and storage are accurately locked and secured
• May investigate accidents and initiate accident reports, recommending appropriate corrective action
• Ensure all departmental staff is working safely and in accordance with OSHA regulations
• Adhere to corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules
• May be required to do other duties and special projects as assigned by your leader.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed