Assistant Director of Hotel Operations

Landry's, LLC.•Stateline, NV

15h•Onsite

About The Position

This position is responsible for managing all aspects of the front office areas, which may include, but are not limited to, guest registration, bell services, business center, telephone services, concierge services, and guest reservations, to ensure guest satisfaction and maximize hotel profitability. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Requirements

Possess strong leadership qualities, and able to motivate a team with diverse backgrounds.
Strong communicator with excellent management skills.
A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven.
Proficient with Microsoft Office tools.
Adaptable to a fast-paced and dynamic work environment.
Excellent customer service and guest recovery skills.
Ability to perform with accuracy and attention to detail.
Demonstrate ability to use initiative and judgment in order to identify, analyze, and solve problems.
Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff.
Must be able to speak English.
Professional appearance and demeanor.
Ability to work in a fast-paced environment.
Minimum age requirement is 21.
Bachelor’s degree in Hotel Management or related field.
Minimum 3 years’ experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms.
Basic math skills.
Must be able to speak and understand English.

Nice To Haves

Knowledge of the local area and attractions is a plus.

Responsibilities

Assist the Director of Hotels in all operational components of the hotels and ensure the smooth-running of day-to-day operations.
Implement productivity and efficiency initiatives and ensure that team members are enrolled for training.
Participate and contribute to hotel innovation projects to enhance guest experience and improve operational efficiencies.
Update SOPs to align operational strategies with corporate guidelines.
Mentor team members in product knowledge and delivery of service to maximize guest satisfaction.
Review all guest feedback and address issues promptly in a professional manner.
Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR.
Track guest satisfaction scores and investigate service lapses to maintain high standards of service to guests.
Assist in tracking of maintenance plans and conduct internal checks to ensure that safety measures are operational and up to date.
Collaborate with all stakeholders to maximize room occupancy and revenue.
Contribute to effective cost management and resource planning.
Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high.