Assistant Director of Hospitality

Chick-fil-A•Los Angeles, CA

10d•Onsite

About The Position

At Chick-fil-A, the Assistant Hospitality Director is responsible for supporting the Hospitality Director in leading Front of House operations, developing Team Members and Leaders, and ensuring consistent execution of Chick-fil-A standards for hospitality, speed, accuracy, and cleanliness. This leader is expected to proactively assess the business, identify opportunities for improvement, coach and develop others, and help create a positive, efficient, and welcoming environment for both Guests and Team Members.

Requirements

Bachelor’s degree required in Hospitality Management, Business, Organizational Leadership, Foodservice, or Culinary Management
Maintain vision alignment with Operator and Team of Directors
Availability allows for 35+ scheduled hours per week in the restaurant.
Must have open availability five days per week, including Friday and Saturday
Must be available to work opening or closing shifts based on restaurant needs
Proficient with Google Workspace and comfortable using technology, including Word, Excel, PowerPoint, or comparable programs
Demonstrates strong follow-through on ideas, plans, and commitments; sets and meets deadlines
Takes a proactive approach to learning, seeking knowledge, and personal development
Demonstrates strong analytical, critical-thinking, and problem-solving skills
Demonstrates maturity, dependability, attention to detail, and a results-oriented mindset
Works as a self-starter who is creative, flexible, and adaptable
Coaches effectively, gives clear direction, holds others accountable, and positively influences performance
Demonstrates strong emotional intelligence, sound judgment, and professionalism
Remains calm, adaptable, and solution-oriented in high-pressure or changing situations
Anticipates challenges, solves problems, and effectively resolves business and team conflicts
Demonstrates excellent organizational, interpersonal, written, and verbal communication skills

Responsibilities

Support the Hospitality Director in leading Great Food, Fast & Accurate Service, and Genuine Hospitality
Ensure Team Members consistently execute the restaurant vision: Every Guest Leaves with a S.M.I.L.E
Model and coach Chick-fil-A's Recipe for Service, Second Mile Service, and proactive hospitality
Identify opportunities to create memorable Guest experiences, including signature service and appropriate random acts of kindness
Support Guest recovery and respond to CARES and other guest concerns in a timely, professional manner
Build strong relationships with Team Members and understand their strengths, interests, and development needs
Coach Team Members and Leaders toward stronger performance, communication, problem-solving, and leadership
Identify emerging leaders and partner with the Hospitality Director to create development opportunities
Provide frequent, timely feedback and hold others accountable in a respectful and consistent manner
Help create a positive, professional work environment by addressing gossip, negativity, and poor teamwork
Lead shifts with urgency, organization, awareness, and the ability to adapt to changing business needs
Continuously assess restaurant conditions and adjust positioning, priorities, and resources to support smooth operations
Ensure strong execution of speed, accuracy, cleanliness, stocking, hospitality, and restaurant systems
Maintain compliance with opening, transition, closing, food safety, labor, break, and restaurant standards
Support shift accounting, cash management, inventory, smallwares, and other operational responsibilities as assigned
Regularly review restaurant performance and identify opportunities to improve Guest experience and operational results
Monitor key metrics, including guest feedback, speed of service, accuracy, labor, productivity, and cleanliness
Use data and observations to identify trends, develop action plans, and measure progress
Adjust strategies when results are not improving and communicate expectations clearly to the team
Bring solutions and recommendations to the Hospitality Director rather than only identifying problems
Attend weekly meetings prepared to discuss performance, goals, Team Member development, challenges, and next steps
Communicate policies, priorities, expectations, and operational updates clearly to Leaders and Team Members
Utilize Slack, email, Google Workspace, and other approved tools effectively
Maintain accurate documentation and complete assigned administrative responsibilities on time
Follow through on commitments, enforce expectations consistently, and complete coaching or disciplinary documentation when necessary
Assist the Hospitality Director and Owner/Operator with additional tasks and projects as needed