About The Position
The Embassy Suites Washington DC Convention Center is seeking an Assistant Director of Front Office who can drive morale, mentor a team and deliver exceptional guest experiences in every corner of the property. This is your opportunity to help lead a full-service, front office operation in the heart of downtown, DC steps from the Walter E. Washington Convention Center! In this role, you would report to the director of front office and guide a team that includes one overnight manager, three supervisors and 12 hourly team members.
Requirements
- One year of previous experience in hotel front office leadership.
- Availability to work primarily PM shifts, any day of the week/weekends/holidays as needed.
Nice To Haves
- Previous Hilton, Embassy Suites or OnQ training.
Responsibilities
- Directing and administering the operations of the guest services department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Assisting in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Assisting in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
- Monitoring and assessing service and satisfaction trends, evaluating and addressing issues and making improvements accordingly.
- Overseeing the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests.
- Initiating and implementing marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensuring team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Running and completing daily reports, analyzing data and making decisions based on data.
- Resolving guest issues and concerns to guest satisfaction.
- Recruiting, interviewing and training team members.
Benefits
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at a 15% discount.
- Debt-free education: Access to a wide variety of educational credentials (ex., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
