Assistant Director of Front Office Operations

Trump International Hotel & Towers•New York, NY

61d•$75,000 - $85,000•Onsite

About The Position

Trump International Hotel and Tower is seeking an Assistant Director of Front Office to join its leadership team. The role assists with strategic oversight, administrative management, and daily execution of Front Office operations. The Assistant Director supports and leads the team, drives exceptional luxury service delivery, oversees daily shift operations, and ensures adherence to service standards. The position also assists with associate training and development, guest recognition programs, and maintaining guest loyalty.

Requirements

2–3 years of Front Office Management experience in a luxury hotel environment.
Proven leadership abilities, including experience training, coaching, and developing associates.
Strong verbal, written, and interpersonal communication skills.
Demonstrated problem-solving abilities, good judgment, and decision-making skills under deadline pressure.
Excellent organizational skills and high attention to detail.
Passion for delivering outstanding luxury service and handling high-level guest relations.
100% flexible scheduling, including full availability for mornings, evenings, weekends, and holidays.

Nice To Haves

A degree in Hospitality Management, Hotel Operations, or a related field.
Proficiency in hotel property management systems; OPERA Cloud and ALICE are preferred.
Knowledge of multiple languages.

Responsibilities

Assist with the strategic oversight, administrative management, and daily execution of Front Office operations.
Support and lead the Front Office team.
Drive exceptional luxury service delivery and ensure adherence to service standards.
Oversee daily shift operations.
Assist with associate training and development.
Support guest recognition programs and maintain guest loyalty.

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