Assistant Director of Front Office Operations

Trump International Hotel & Towers • New York, NY

2d • $75,000 - $85,000 • Onsite

About The Position

Trump International Hotel and Tower is seeking an Assistant Director of Front Office to join our leadership team. This role assists in the strategic oversight, administrative management, and daily execution of Front Office operations. The ideal candidate will support and lead the team, drive exceptional luxury service delivery, oversee daily shift operations, and ensure strict adherence to our service standards. Additionally, this position assists with associate training and development, guest recognition programs, and maintains guest loyalty.

Requirements

• 2–3 years of Front Office Management experience (luxury hotel environment required)
• Degree in Hospitality Management, Hotel Operations, or related field preferred
• Proficiency in hotel property management systems (OPERA Cloud and ALICE preferred)
• Proven leadership abilities with experience in training, coaching, and developing associates
• Strong verbal, written, and interpersonal communication skills
• Demonstrated problem-solving abilities, good judgment, and decision-making skills under deadline pressure
• Excellent organizational skills and high attention to detail
• Passion for delivering outstanding luxury service and handling high-level guest relations
• 100% flexible in scheduling (full availability including mornings, evenings, weekends, and holidays)
• Knowledge of multiple languages preferred

Nice To Haves

• Degree in Hospitality Management, Hotel Operations, or related field
• Proficiency in hotel property management systems (OPERA Cloud and ALICE)
• Knowledge of multiple languages

Responsibilities

• Assists in the strategic oversight, administrative management, and daily execution of Front Office operations.
• Supports and leads the team.
• Drives exceptional luxury service delivery.
• Oversees daily shift operations.
• Ensures strict adherence to service standards.
• Assists with associate training and development.
• Manages guest recognition programs.
• Maintains guest loyalty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree