Assistant Director of Fan Relations and Sales AS7853

Oklahoma State University • Stillwater, OK

3d • Onsite

About The Position

This role will contribute to ticket sales and retention growth through top customer service efforts. The role will serve as the main ticket sales and service contact as well as the leader of student staff. Daily work is primarily through communications and ticket software transactions via OSU Athletics phone line, SMS text line, and email account. This includes leading the Ticket Sales & Service Representatives, including our Graduate Assistants, both during office hours and on game days, which includes maintaining current and identifying new pipelines for hiring, scheduling to ensure phones and windows (office and gameday) are sufficiently staffed, providing robust training on systems, processes, policies, customer service, and sales approaches, maintaining constant internal information flow, and otherwise improving sales, service, and retention efforts. In addition to serving as game day sales and service manager for events assigned, other game day duties may be required of this role. This position reports directly to the Director of Sales while also responding to the leadership of Ticketing.

Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or related field (degree must be conferred on or before agreed upon start date).
• Three years of experience in sales and service. Post-secondary education may be substituted for years of experience.
• Ability to handle multiple tasks simultaneously.
• Excellent interpersonal skills.
• Proficiency with Computer - Windows XP, Microsoft Word, Excel, and Publisher.
• Ability to lift 50 lbs.

Nice To Haves

• Bachelor's degree in Business or Sports related field.
• Four plus years of experience in sales and service.
• Some leadership experience (pipeline identification & development, hiring, training & developing, scheduling, etc.).
• Experience using FEVO to build promotions.
• Experience with Paciolan ticketing software and Salesforce CRM.

Responsibilities

• Contribute to ticket sales and retention growth through top customer service efforts.
• Serve as the main ticket sales and service contact.
• Lead student staff, including Graduate Assistants, during office hours and on game days.
• Maintain current and identify new pipelines for hiring student staff.
• Schedule staff to ensure adequate phone and window coverage.
• Provide training on systems, processes, policies, customer service, and sales approaches.
• Maintain internal information flow to improve sales, service, and retention.
• Serve as game day sales and service manager for assigned events.
• Perform other game day duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level