Assistant Director of Emergency Response and

New Vista of the Bluegrass Inc•Lexington, KY

About The Position

The Assistant Director of Emergency Response and Client Engagement provides leadership and supervision to emergency services regional programing including emergency response, suicide prevention, Jail Triage and legislative initiatives. This role promotes whole person health and fosters collaborative relationships and teamwork within the emergency services department and throughout the organization as well as through community connections that lead to the best client experience. The Assistance Director thinks creatively and finds ways to make the Emergency Services Department welcoming for clients and staff, ensuring a critical “no wrong door” approach from routine to emergency care, ensuring that any engagement point can provide a universal gateway to all New Vista services. This role focuses on developing and implementing new ways to progressively lower barriers to access, divert from hospitalization and establish engagement into care while providing a seamless whole health client experience. The Assistant Director also ensures integrated care, clinical quality, financial performance, and communication and execution of organization initiatives. This position also builds strong collaboration with internal and external partners to respond holistically to crisis brought on by mental health, substance use and/or intellectual and developmental disabilities. The Assistant Director is a positive team player that promotes a culture of inclusion and participation.

Requirements

Master’s Degree in Marriage and Family Therapy, Professional Counseling, Psychology or Social Work
Independent licensure as recognized by KY licensing boards and billing requirements
Valid driver's license, reliable transportation, and proof of current auto insurance

Nice To Haves

Supervisory Experience
State licensure required to provide clinical supervision in discipline

Responsibilities

Lead change by painting a picture of the future that inspires others, helping people overcome obstacles, stimulating others to think of old problems in new ways with a whole health wellness lens that considers an individual’s behavioral health, physical health and social determinant needs
Foster a collaborative approach among the team and across service lines to provide the best care and create a seamless experience for each client, embracing the “no wrong door” philosophy
Ensure the Emergency Services Department (in person, over the phone and virtual platform) is positive, professional and reflects a client centered, trauma-informed environment that welcomes clients, staff and community members into the space
Create a culture that promotes communication, trust, growth and leadership
Identify talent and promote the development of leadership skills
Evaluate individual and team effectiveness, offering creative solutions that encourage a holistic approach to care
Monitor billing, purchasing and other business procedures to ensure compliance with policies and procedures
Review and analyze financial data for programs under supervision
Ensure timely completion of key client health information, health record components and quality measures
Maximize opportunities to balance productivity, staff time utilization across services lines, positive client outcomes and holistic care by facilitating staff and treatment team meetings (within and across service lines, when appropriate), ensuring effective client scheduling and crisis care and developing plans to address underperformance, increase client engagement, community connections, and increase warm hand-off to care within the organization and with community partners
Conduct regular team meetings to foster effective communication between team members across service lines and the larger organization, creating a communication pipeline to and from the team
Prioritize client access to care ensuring prompt crisis response, timely access to follow-up care and rapid appointments for hospital discharges by utilizing scheduling and communication practices that maximize efficiency and effectiveness
Monitor staff performance and attendance, coordinating coverage to ensure programs are fully operational and adequately staffed based on programming needs ranging from BHUC clinic hours to 24-hour programming
Facilitate resolutions to issues that arise through direct and effective communication between team members and among departments
Create an environment that promotes positive relationships with key partners including DCBS, schools, courts, law enforcement, jails, juvenile justice, mental health advocacy groups, and other community networks
In conjunction with the Director and management team, ensure New Vista is represented in community meetings to promote New Vista services and provide a positive response to expressed needs from the community perspective
Serve as a New Vista ambassador by connecting community partners with services across the organization, including local outpatient clinics, crisis response programs (Behavioral Health Urgent Care, Mobile Crisis Response, and other crisis services), substance use treatment, and Intellectual and Developmental Disability (IDD) services
Help the team see the big picture of maintaining positive relationships with community partners to ensure referral pipelines and continuity of care
Guide the team and coach team members to develop clinical competence, creating avenues to connect with staff across departments and ensuring all staff are knowledgeable of New Vista’s robust services
Provide management of case assignment, consultation and clinical guidance for difficult cases and emergencies
Ensure adequate billing and clinical supervision for all staff and serve as a billing and clinical supervisor
Ensure that the provision of services meet medical necessity, standard of care and that clinical documentation meets New Vista’s standards and policies
Facilitate necessary training and staff development, encouraging learning across service areas
Encourage collaboration and whole person care, facilitating appropriate referrals to services for psychiatric care, IDD needs, primary care, intensive SUD treatment as well as social determinant needs
Provide supervision to assist in managing clients with complex diagnostic profiles, emergency and/or behavioral health crises, and clients identified as high risk with few mitigating or protective factors
Special projects as assigned by Emergency Services Director
Perform other related duties as assigned