Assistant Director Of Donor Experience

University of Tennessee • Knoxville, TN

3d • Hybrid

About The Position

The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Assistant Director of Donor Experience for the University of Tennessee, Knoxville. Reporting to the Senior Director of Donor Experience, the Assistant Director of Donor Experience is responsible for managing stewardship and donor relations projects and programs aimed at engaging and stewarding the university’s philanthropic supporters. This role will oversee and execute campus level donor experience initiatives, assigned to various segments of the UT Knoxville donor base (central campus or designated colleges/units), and work collaboratively with advancement colleagues across campus to determine effective donor experience strategies.

Requirements

• Bachelor’s degree
• 3+ years of professional work experience in a people-oriented field, higher education, or advancement field where effective communication
• Experience working with data, in a database/CRM, or Excel
• A valid driver’s license with an acceptable driving record is required due to travel responsibilities of the position.
• Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Nice To Haves

• Experience in stewardship, donor relations, project management, or a data-focused position
• Excellent organization skills and ability to work on multiple projects simultaneously
• Extremely detail oriented and organized
• Experience working in a database or with large sets of data
• Excellent writing and communication skills
• Ability to lead individuals who are not direct reports
• Project management experience

Responsibilities

• Oversee and execute gift acknowledgement processes.
• Communicate status of donor commitments through a formal reminder strategy.
• Execute scholarship thank you letters for donor segments.
• Generate and distribute weekly, monthly and ad hoc donor reports.
• Maintain up to date gift agreement and stewardee information in CRM (Salesforce).
• Research and execute donor/program inquiries.
• Execute endowment reports for donor segments.
• Collaborate to ensure campus wide consistency in donor experience efforts.
• Partner with assigned units to determine needs and manage top donor strategy.
• Develop and disseminate resources to support donor stewardship.
• Manage strategy meetings to discuss progress and donor lifecycle need.

Benefits

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level