Assistant Director of Crossroads

Rescue Mission•Syracuse, NY

9d•Onsite

About The Position

Put Love Into Action At the Rescue Mission, our mission is to put love into action through food, shelter, clothing, and hope. We are seeking a compassionate, organized, and mission-driven Assistant Director of Crossroads Adult Home to help lead daily operations at Crossroads, a supportive residence for men with mental, physical, and developmental disabilities. This role is ideal for a dedicated leader who is passionate about serving vulnerable populations while ensuring quality care, regulatory compliance, and operational excellence. Position Summary The Assistant Director of Crossroads Adult Home partners with the Director to oversee the day-to-day operations, quality of services, and regulatory compliance of the Crossroads program. This position helps ensure a safe, supportive, and well-staffed environment for residents while supporting and developing team members. The Assistant Director plays a key role in maintaining Department of Health compliance, coordinating operations, and fostering a culture that reflects the Rescue Mission's mission and values.

Requirements

Bachelor's Degree in Human Services, Social Work, or a related field.
Ability to obtain Department of Health approval.
Valid New York State Driver's License meeting company driving requirements.
Strong organizational, communication, and leadership skills.
Strong problem-solving and crisis-management skills
Ability to build trust and positive relationships
Excellent customer service and interpersonal skills
Ability to remain calm and professional in challenging situations
Ability to problem solve and provide oversight to 2nd & 3rd shift
Commitment to ethical decision-making and professional boundaries
Strong computer and administrative skills

Nice To Haves

Previous supervisory or staff management experience.
Experience working with individuals experiencing homelessness, mental health challenges, developmental disabilities, substance use disorders, or other vulnerable populations.
Knowledge of local community resources and service providers.

Responsibilities

Support, coach, and develop staff through training, guidance, and daily supervision.
Assist with staff scheduling, coverage coordination, and workforce planning.
Participate in an on-call rotation to support after-hours and weekend emergencies.
Promote a collaborative, resident-centered team environment.
Maintain required Department of Health and funding source documentation.
Ensure resident records, emergency preparedness plans, and operational files remain current and compliant.
Coordinate monthly staff trainings and in-services.
Support safety initiatives, fire drills, disaster preparedness activities, and regulatory inspections.
Help ensure residents receive quality care in a safe and supportive environment.
Maintain professional boundaries and resident confidentiality.
Collaborate with internal departments and community partners to support resident needs.
Maintain inventories and order necessary supplies.
Monitor operational processes, maintenance requests, and facility needs.
Assist with bookkeeping tasks, petty cash reconciliation, purchasing requests, and related administrative functions.