Assistant Director of Clinical Programs

Counseling4Kids•Glendale, CA

6d•Hybrid

About The Position

This is for a contracted employee role, with an expected duration of six (months). At the end of the contracted period of employment, job performance, attendance, attitude and overall interest in the job will be assessed in a performance evaluation to determine if an offer of full-time at will employment will be made, if the contract period will be extended, or if the contract will be ended without further offer of employment. J OB SUMMARY: Under the direction of the Director of Clinical Programs ( DCP) , the Assistant Director of Clinical Programs supports the day-to-day clinical and administrative operations of the Clinical Department. The Assistant Director of Clinical Programs provides clinical and administrative leadership to agency program staff, supports supervisors and treatment providers, and helps ensure compliance with Counseling4Kids policies and procedures, applicable federal and state requirements, County of Los Angeles Department of Mental Health (DMH) requirements, documentation standards, clinical service delivery standards, and established productivity expectations. The Assistant Director of Clinical Programs serves as a key support to the Director of Clinical Programs by helping maintain efficient operations assisting in the creati on and management of all clinical programs . Operational efficiencies are imperative to achieve the mission of the organization through , monitoring service delivery and KPIs, identifying operational or clinical barriers, supporting timely implementation of department initiatives , and maximiz ing the use of department staff and resources . T he position works collaboratively with all departments and especially c lose with Compliance and Quality Assurance and Client Services to ensure effective operation of the Care Pathway for all clients . The Assistant Director of Clinical Program s will use quantitative and qualitative information to support program decisions and continuous improvement. The Assistant Director of Clinical Programs is expected to model Counseling4Kids' Core Values, promote effective communication and staff engagement. ESSENTIAL FUNCTIONS: Build, continuously assess, and maintain a Clinical D epartment that produces successful results that are measurable and impactful for the communities we serve Direct and maintain effective clinical and administrative operations while promoting high-quality services that ensure maximum utilization of the agency’s annual budget Assist the Director of Clinical Programs (DPC) in monitoring performance, staffing, workflow, and operational needs Consistently demonstrate clear and effective communication with peers, supervisors, staff , clients, families, referral sources Maintain positive relations with DMH, business partners, and the community ASSISTANCE WITH DEPARTMENT OVERSIGHT: Collaboratively with the DCP, s upport day-to-day operations of agency clinical programs and provide clinical and administrative leadership to agency staff Provide s oversight, performance management, s upervision, coaching, consultation, and support to agency clinical staff and/or supervisors, consistent with licensure, training, and agency requirements Monitor clinical service delivery, documentation, and program performance against established expectations and key performance indicators (KPIs) Support clinical fidelity to EBP’s, treatment models, protocols, and program requirements Work collaboratively with Quality Assurance (QA) staff to equip d epartment staff for adherence to compliance requirements , quality services, documentation, utilization , and various clinical concerns of clients Assist with implementation of clinical program improvements, workflows, and initiatives identified by the DCP Maintain current knowledge of County and State quality improvement, clinical documentation, and service delivery requirements applicable to agency programs Support compliance with the DMH contract and policies and procedures outlined in the LA County Organizational Provider's Manual for Specialty Mental Health Services, as applicable to agency programs Identify barriers affecting service delivery, timely and accurate documentation, or program operations and escalate concerns to the DCP Assist with evaluating the effectiv enes s of clinical training and provide observations or feedback Participate in clinical program meetings, case consultation, quality improvement activities, and other meetings Assist with community outreach, presentations, referral development, and relationship-building activities for clinical programs Attend DMH, provider, community, or other external meetings when assigned PROGRAM OPERATIONS and PERFORMANCE RESPONSIBILITIES: Assist the DCP in monitoring program performance, including productivity, service delivery, staffing, documentation, and other established KPIs Review program data and operational information to identify trends, concerns, and opportunities for improvement. Assist with implementation and follow-up of corrective action plans, process improvements, and agency initiatives Help coordinate staffing, scheduling, coverage, and workflow needs for agency programs Promote timely completion of required clinical records documentation Support effective use of the EHR and other agency systems and communicate identified system or workflow issues to appropriate departments FINANCIAL RESPONSIBILITIES: Assist the DCP in monitoring program performance in relation to budgetary and funding expectations Identify programmatic issues that may affect productivity, service delivery, utilization , or budgetary performance and communicate them to the DCP Provide information and operational support for budget planning and funding-related activities for agency programs CULTURE DEVELOPMENT: Champion C4K culture through consistent application and coaching around Core Values and Individual Agreements Promote employee engagement, professional development, recognition, accountability, and effective teamwork Model respectful, transparent, and timely communication, particularly during periods of change Participate in and support agency-wide initiatives and events focused on employee engagement, development, and appreciation

Requirements

Licensed in California as an LMFT, LPCC, and or LCSWs for minimum of two (2) years
Minimum four (4) years recent experience supervising AMFTs, ACSW,s and/or APCCs, or practicum students in community mental health setting
Eligible to provide clinical supervision to APCCs, ACSWs and/or AMFTs per BBS standards
Current knowledge of LA County DMH documentation and Medi-Cal/ EPSDT
Clinical experience with foster youth/child welfare involved populations
Advanced knowledge and skills in community-based mental health and trauma-informed care
Experience providing clinical services to children in field-based mental health services, in-home or school
Highly effective written and verbal communication skills
Demonstrated awareness of and sensitivity to the unique needs of a culturally diverse population
Experience with an EHR, preferably Exym
Ability to work five (5) days per week

Nice To Haves

Training/familiarity in EBPs, such as TFCBT, CPP, Seeking Safety, and/or MAP
Minimum of one (1) year experience overseeing a clinical program and/or department
Experience drafting standard operating procedures (SOPs) and policies
Program implementation experience
Strong organizational and management skills
Bilingual (Spanish) preferred

Responsibilities

Support day-to-day clinical and administrative operations of the Clinical Department.
Provide clinical and administrative leadership to agency program staff.
Support supervisors and treatment providers.
Ensure compliance with agency policies and procedures, federal and state requirements, DMH requirements, documentation standards, clinical service delivery standards, and productivity expectations.
Assist in the creation and management of all clinical programs.
Monitor service delivery and KPIs.
Identify operational or clinical barriers.
Support timely implementation of department initiatives.
Maximize the use of department staff and resources.
Collaborate with Compliance and Quality Assurance and Client Services to ensure effective operation of the Care Pathway for all clients.
Use quantitative and qualitative information to support program decisions and continuous improvement.
Model Counseling4Kids' Core Values, promote effective communication and staff engagement.
Build, continuously assess, and maintain a Clinical Department that produces successful results.
Direct and maintain effective clinical and administrative operations while promoting high-quality services.
Assist in monitoring performance, staffing, workflow, and operational needs.
Demonstrate clear and effective communication with peers, supervisors, staff, clients, families, referral sources.
Maintain positive relations with DMH, business partners, and the community.
Provide oversight, performance management, supervision, coaching, consultation, and support to agency clinical staff and/or supervisors.
Monitor clinical service delivery, documentation, and program performance against established expectations and KPIs.
Support clinical fidelity to EBPs, treatment models, protocols, and program requirements.
Work collaboratively with Quality Assurance (QA) staff to equip department staff for adherence to compliance requirements, quality services, documentation, utilization, and various clinical concerns of clients.
Assist with implementation of clinical program improvements, workflows, and initiatives.
Maintain current knowledge of County and State quality improvement, clinical documentation, and service delivery requirements.
Support compliance with the DMH contract and policies and procedures outlined in the LA County Organizational Provider's Manual for Specialty Mental Health Services.
Identify barriers affecting service delivery, timely and accurate documentation, or program operations and escalate concerns to the DCP.
Assist with evaluating the effectiveness of clinical training and provide observations or feedback.
Participate in clinical program meetings, case consultation, quality improvement activities, and other meetings.
Assist with community outreach, presentations, referral development, and relationship-building activities for clinical programs.
Attend DMH, provider, community, or other external meetings when assigned.
Monitor program performance, including productivity, service delivery, staffing, documentation, and other established KPIs.
Review program data and operational information to identify trends, concerns, and opportunities for improvement.
Assist with implementation and follow-up of corrective action plans, process improvements, and agency initiatives.
Help coordinate staffing, scheduling, coverage, and workflow needs for agency programs.
Promote timely completion of required clinical records documentation.
Support effective use of the EHR and other agency systems and communicate identified system or workflow issues to appropriate departments.
Monitor program performance in relation to budgetary and funding expectations.
Identify programmatic issues that may affect productivity, service delivery, utilization, or budgetary performance and communicate them to the DCP.
Provide information and operational support for budget planning and funding-related activities for agency programs.
Champion C4K culture through consistent application and coaching around Core Values and Individual Agreements.
Promote employee engagement, professional development, recognition, accountability, and effective teamwork.
Model respectful, transparent, and timely communication, particularly during periods of change.
Participate in and support agency-wide initiatives and events focused on employee engagement, development, and appreciation.