Assistant Director of Client Services

Metropolitan Government of Nashville & Davidson County • Nashville, TN

2d

About The Position

This is a non-Civil Service position in the Office of Family Safety that assists in the management of advocacy services provided at one of the Office of Family Safety’s (OFS) two Family Justice Centers - the Jean Crowe Advocacy Center (JCAC) and the Family Justice Center (FSC), including supervising advocates and, on some occasions, interns. This position reports to the Director of Client Services, JCAC & FSC. This is a promotional job announcement and only current employees of the Office of Family Safety will be considered.

Requirements

• Ability to work with diverse staff and community partners
• Experience supervising and scheduling a large staff
• Crisis management experience
• Strong administrative skills with Microsoft program (Excel, Access, PowerPoint)
• Demonstrated understanding of the dynamics of domestic violence and effective intervention strategies
• Demonstrated ability and willingness to engage in positive collaboration with individuals and groups with diverse perspectives
• Strong interpersonal skills
• Excellent written and oral communication skills
• Strong organizational skills
• Bachelor’s Degree in Social Work or counseling or related degree from an accredited college or university
• Background check

Nice To Haves

• Problem solver, highly efficient, and detail-oriented
• Experience working on domestic violence, sexual assault or related issues
• Experience with training staff and performance coaching
• Experience with data management and analytics, particularly Microsoft Access
• Experience working in or with both non-profits and the criminal justice system
• Experience working with multidisciplinary teams/collaboratives
• Experience working under and reporting on grants
• Thorough knowledge of the Davidson county court systems, resources available to victims, and the ability to navigate these resources.

Responsibilities

• Provide ongoing feedback/coaching on client service provision through job shadowing, observation, and routine check-ins
• Oversee on-boarding of new advocacy staff and implement continual skill building trainings with advocacy staff
• Advise staff on how to best assist high-risk and high-needs clients
• Complete probationary and annual advocacy staff employee performance evaluations
• Complete performance coaching and assist HR Liaison with progressive disciplinary action with advocacy staff as needed
• Conduct bi-weekly check ins with advocates and interns
• Oversee and coordinate professional development of advocacy staff
• Assist with interviewing and hiring of advocacy staff
• Assist with advocacy staff scheduling, ensuring coverage for both Centers between advocacy staff
• Conduct bi-weekly case review to support advocacy staff in their client work
• Ensure quality assurance with client service data
• Assist with compliance with best practices and trauma-informed advocacy
• Assist with client service issues, crisis management, and client concerns
• Assist with programmatic policy and protocol development
• Provide direct client services as needed
• Coordinate and maintain professional relationships with Office of Family Safety Professional partners including but not limited to the YWCA, Morning Star/Agape, the Mary Parrish Center, District Attorney’s Office, DCS, and MNPD Domestic Violence Division
• Attend Office of Family Safety multidisciplinary team meetings as assigned
• Maintain up to date information on changes implemented by the courts and partners
• Provide tours and trainings of both centers for community members, partners, and donors

What This Job Offers

• Job Type: Full-time
• Career Level: Manager