Assistant Director of Citywide Address Assignment Team (CAAT)

City of New York•New York, NY

15h•$100,000 - $115,000•Hybrid

About The Position

The Department of City Planning (DCP) plans for the future of New York City, working to create thriving and dynamic neighborhoods with access to housing and jobs, resilient infrastructure, and a vibrant public realm. The Department engages communities to develop inclusive plans, expands housing access and economic opportunity, and plans for long-term sustainability. DCP supports the City Planning Commission in its annual review of hundreds of land use applications. The Department also advises on citywide strategic and capital planning, analyzes data, conducts policy analysis, and creates open data and civic engagement tools. The Department of City Planning offers staff meaningful opportunities to help shape the future of New York City and address some of its most pressing challenges. The Department values public service, collaboration, and creativity, and supports professional development. The new Citywide Address Assignment Team (CAAT) is responsible for supporting all of the official address assignments and verifications to new and existing buildings and other structures across the five boroughs, as well as maintaining a database of all officially assigned addresses for New York City. The division is comprised of a team with specialties in executing address assignment functions such as processing address requests, coordinating with other agencies and external partners, disseminating relevant information to various stakeholders, maintaining digital records for all officially assigned addresses in the five boroughs, and providing customer service support for property owners. This team is responsible for executing these functions and services to ensure accuracy and efficiency in address assignment and verification for buildings and other structures, which is integral to creating an efficient process for residential and commercial construction, infrastructure needs, effective emergency management, and accurate mail delivery services. To Additionally, the team will issue formal notices for non-compliance or misuse of official address assignments. DCP is seeking a highly experienced and detail-oriented Assistant Director for the Citywide Address Assignment Team. Reporting to the Director of Citywide Address Assignment Team, this role will support the unit’s work of receiving and processing address requests, disseminating relevant information to various stakeholders, providing customer service support to constituents, and coordinating with other City agencies and entities. The ideal candidate will be an experienced manager and systems-thinker, who is comfortable managing address requests for highly complex developments and comfortable providing in-depth customer service support to City residents and developers.

Requirements

A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty
A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty
Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years
Permanent Civil Service status in the Administrative Manager title, or reachable on the Administrative Manager active list (exam #1195), or serving in a comparable civil service title
Authorization to work in the United States is required
Applicants are responsible for ensuring that they meet all minimum qualifying requirements for this position at the time of application

Nice To Haves

Experienced manager and systems-thinker, who is comfortable managing address requests for highly complex developments and comfortable providing in-depth customer service support to City residents and developers

Responsibilities

Support the Director of the Citywide Address Assignment with leading a team consisting of Senior Citywide Address Assignment Technicians, Citywide Address Assignment Technicians, and administrative staff, including staff management responsibilities
Oversee and support in address assignment requests across the five boroughs for large scale, complex developments
Support in design, management, and maintenance of an accurate database of new and existing address assignments for all five boroughs
Manage projects to improve data quality and process efficiencies
Innovate work procedures and methodologies; document systems and workflows, and develop training materials
Execute geographic processing programs, coordinate data releases, and publish datasets
Act as a liaison for city agencies, external partners, and constituents
Perform related tasks as needed
Building strong and cohesive teams, including integrating new staff into division and team structure
Supervising and tracking the progress of staff projects and assignments and ensuring that employees are meeting their work goals and objectives
Providing guidance and constructive criticism to employees and helping them develop as professionals, including but not limited to completing mid-year and year-end performance appraisals within designated timeframes
Ensuring that staff are following citywide and agency policies
Managing and outlining the work program for teams and staff
Overseeing internal and external stakeholder engagement and outreach
Supporting internal and external communications
Providing strategic and policy direction
Planning through the use of robust analytics, research and analysis