Assistant Director of Advancement Operations

George Fox University•Newberg, OR

14h•Onsite

About The Position

George Fox University's Advancement department is seeking a quick learner with technical expertise and outstanding analytical skills to further develop data processes within our Salesforce CRM that will allow Advancement and our internal partners across the university to engage a greater number of George Fox alumni, parents, and friends as supporters. The Assistant Director of Advancement Operations will have a vital role in the day-to-day administration and configuration of the Salesforce database. Working closely with the University Advancement's Investment, Donor Relations, and Engagement teams, the Assistant Director will help continually enhance and improve the platform. They will identify, test, and deploy new business processes and best-practice solutions working in a collaborative environment.

Requirements

A Bachelor's Degree in Computer Science, Engineering, or related field.
Three or more years of related work experience.
Experience with Client Relations Manager, preferably Salesforce.
Strong communication and interpersonal skills.
The ability to communicate effectively in the English language, both verbally and in written form.
A high attention to detail and organization skills.
Legal authorization to work in the United States.
A commitment to the University's Theology of Racial and Ethnic Diversity.
A desire to work with a diverse community of students and employees who represent various cultures, backgrounds, abilities, ethnicities, political views, and expressions of Christian faith.
A personal commitment to Jesus Christ and express their Christian testimony in a church.
Employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.

Nice To Haves

Experience working in development and/or advancement.
Salesforce experience.
Experience working with PeopleSoft software or another non-profit database.
Working knowledge of non-profit fundraising.
Proficiency with Microsoft Excel.

Responsibilities

Helping to configure the platform for implementation and upgrades.
Troubleshooting software issues to keep data security as top priority.
Assisting with the department's understanding of its constituents and working collaboratively with colleagues to develop strategies to identify metrics and build reports for the advancement of the organization's goals.
Researching and maintaining CRM as issues are identified to maintain correct donor giving data.
Supporting the development and maintenance of daily, monthly, and annual audits to ensure complete accuracy in processing and data integrity.
Following department policies and procedures; adhering to industry best practices and IRS regulations.
Developing mailing lists for membership, major gifts, grants, events, annual programs, and campaigns.
Helping to develop and maintain best practices and standards for data organization and presentation.
Assisting with supervision of the operations team's student workers.
Assisting the Director of Advancement Operations with research, testing, and implementation of third-party integrations with the ability to troubleshoot and maintain the integrations.
Assisting the Director of Advancement Operations with identifying automation needs and researching, testing and implementing systems that could improve workflow of Advancement team.
Continuously improving efficiency to reduce financial costs to the University and improving the overall donor gift process and donor identification through these various types of automation and integration.
Providing training for team members who need assistance.
Providing training for Advancement partners who have Salesforce access.
Creating report templates and dashboards, as well as prioritizing support to Advancement teams.
Utilizing and seeking out opportunities to set personal goals, take classes, and improve platform administration and automation skills.
Supporting the Campaign and Gifts Coordinator with data support and troubleshooting when issues arise.
Maintaining strict confidentiality and adhering to donor privacy requests and FERPA compliance at all times.
Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
Demonstrated experience working cross-culturally with respect, appreciation and humility.
Other duties as assigned.