Assistant Director of Admissions - Acute

MeadowWood Behavioral Health Hospital•Saienni Farms, DE

About The Position

Direct the facility admissions activities by driving the admissions process, developing, implementing and maintaining revenue-generating strategies. The Assistant Director of Admissions - Acute will provide leadership to the Admissions Department and cultivate the function of the department as an integrated team. This role involves implementing strategic plans for business development and marketing as they pertain to facility admissions and directing potential clients to treatment. The position also requires leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission, and conducting quality assurance and improvement programs for these services. The Assistant Director will perform follow-up communication, generate recommendations for organizational leadership, and provide training for department staff. Additionally, they will serve as a clinical liaison with referral sources, work to improve departmental efficiency and quality, and ensure compliance with new laws and regulations. The role includes training and supervising staff, planning and assigning duties for assigned shifts to ensure patient safety and departmental efficiency, and prioritizing potential admissions based on patient needs and facility capacity. A strong understanding of clinical assessment, diagnoses, and interventions is necessary. The Assistant Director will also provide guidance to staff, build mutual trust, and ensure the completion of the EMTALA log if applicable. Participation in staff training as a preceptor for new employees is also a key responsibility. A positive, empathetic, and professional attitude towards customers is essential, along with the ability to resolve complaints and prioritize patient safety.

Requirements

Bachelor’s degree in a social services field is required.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
EASTN

Nice To Haves

Master’s degree in a social services field or RN preferred.
Two or more years’ experience in a healthcare admissions role is preferred.
May require licensure by the state for this position.
First aid may be required based on state or facility.

Responsibilities

Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team.
Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.
Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.
Assign/distribute scheduled evaluations, intakes, or admissions as dictated by request and hospital census.
Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.
Perform follow-up communication functions and generate recommendations for organizational leadership.
Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.
Serve as a clinical liaison with referral sources.
Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.
Ensure that the department is up to date on and compliant with new laws and regulations.
Train and supervise staff.
For assigned shift will plan, assign, supervise, and perform required duties to ensure patient safety and the efficiency of the department.
Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet that needs in the most appropriate manner.
Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
Ensure that EMTALA log, if applicable, is completed for each patient seen by admissions.
Participate in staff training by serving as a preceptor for new admission team employees.
Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.