Assistant Director of Administrative Services – Transportation & Parking

Universities of Wisconsin • Madison, WI

2d • Onsite

About The Position

The Assistant Director of Administrative Services - Transportation & Parking is a part of our Transportation Services Department within the Division of Facilities Planning and Management (FP&M). We serve a variety of customers with a diverse range of parking and transportation needs. Transportation Services is responsible for the coordination and administration of all transportation-related services for the UW campus community. This role is responsible for optimizing the use of campus parking and transportation resources while supporting a diverse customer base that includes faculty, staff, students, patients, and visitors. This role provides leadership for core administrative and customer-facing functions that support a customer-focused, data-driven, and fiscally responsible parking and transportation system. This position serves as a peer to the Assistant Director of Parking Operations and the Assistant Director of Parking Technology within Transportation Services. Ongoing/Renewable Full-Time: 100% FTE Hours generally scheduled onsite Monday through Friday, 8:00AM to 4:30PM. This position includes on‑call responsibilities with occasional nights, weekends and holidays.

Requirements

• At least three years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture
• At least three years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity
• Experience managing budgets and financial operations, including revenue forecasting, financial analysis, and data-informed decision-making
• Driver’s License - Valid and Meets UW Risk Management Standards
• Bachelor’s degree; in business, public administration or related field; preferred

Nice To Haves

• Parking, Transportation & Mobility Professional (PTMP) certification
• Transportation Demand Management – Certified Profession (TDM-CP)
• Experience using data (e.g., utilization, revenue, service metrics) to inform operational planning, resource optimization, or policy development.
• Experience collaborating with diverse stakeholders and balancing competing priorities in a complex organizational environment.
• Experience managing parking/transportation programs in a higher education or medical campus environment
• Project management experience

Responsibilities

• Providing strategic and operational recommendations, informed by revenue modeling, occupancy analysis, and optimization of limited parking resources
• Developing and advancing policy recommendations that guide campus parking and transportation systems
• Serving as a primary liaison with key campus and community partners, including UW Athletics, the Chancellor’s Office, and the Wisconsin Foundation and Alumni Association
• Collaborating across campus to balance competing stakeholder priorities and support coordinated, effective parking operations
• Directing the permit allocation process that determines parking availability for permit holders, visitors, and event attendees
• Leading the daily functions of the Business & Finance, Customer Service, Special Events & Appeals, and Permit sub-departments with responsibility for service delivery, process improvement, and operational consistency across these functions
• Establishes effective and timely communications with other departments and student groups to facilitate close coordination between campus access programs and campus construction and maintenance activities
• Recommends parking initiatives and/or policy and procedural changes to better meet campus needs and the needs of campus customers
• Leads the coordination and integration of various parking operations into overall campus plans and directions.
• Ensures consistency with applicable statutes and laws, Board of Regent's directions, and university strategies
• Communicates policy and procedural changes to faculty, staff, and student groups, campus customers, and departmental stakeholders
• Develops and communicates a strategic vision and policy direction that is consistent with overall campus direction
• Manages the budget of various units to ensure long-term solvency and the ability to meet fiscal commitments to funded parking improvements

Benefits

• generous paid time off
• competitively priced health/dental/vision/life insurance
• tax-advantaged savings accounts
• participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager