Assistant Director of Administration - Chicago
About The Position
Three Birds. One Mission. brings together Blue Bird Day, Eyas Landing, and Merlin Day Academy to deliver collaborative, evidence-based, and compassionate care for children and adolescents ages 0–21. Our interdisciplinary teams support children's physical, emotional, and academic development through therapeutic, educational, and diagnostic services-all under one mission: helping children thrive. We are seeking an experienced, organized, and people-focused Assistant Director of Administration to help lead our administrative operations. This leadership role is ideal for someone who excels in team management, healthcare administration, revenue cycle oversight, and process improvement while maintaining a strong commitment to outstanding client service.
Requirements
- Masters degree in Healthcare Administration, Business Administration, Management, or related field, or equivalent experience required
- Minimum of 7 years of progressive experience in healthcare administration, operations, revenue cycle management, or related healthcare services, including at least 3 years in a leadership or supervisory role required
- Strong knowledge of: Medical billing
- Insurance verification
- Revenue cycle management
- Insurance appeals and denials
- Experience managing multiple priorities in a fast-paced environment.
- Excellent leadership, communication, and problem-solving skills.
- Advanced organizational and analytical abilities
- Advanced Excel proficiency
- Proven ability to manage cross-functional teams and develop data-driven systems for accountability, performance improvement, and quality assurance to achieve organizational goals
- Strong background in conflict resolution, budget management, contract oversight, and vendor relations with the ability to optimize resources and support long-term sustainability
Responsibilities
- Supervise and train the administrative department.
- Identifies and develops potential leaders in the department.
- Identifies issues and provides problem resolution.
- Attend events and fairs.
- Review administration time off requests and approve or deny.
- Develop a clinical operations strategy and a plan of attack for protocols to achieve enrollment.
- Evaluate, create, and update new and current policies and procedures.
- Oversee admin department, including intake, scheduling, billing and operations.
- Manages team members to meet daily, weekly, and monthly goals.
- Review and monitor SharePoint flow.
- Review sessions for accurate coding.
- Monitor receivables to identify and resolve billing, cash flow and accounts receivable deficiencies.
- Responsible for initiating and coordinating all third-party settlements and appeals.
- Respond and direct admin to billing inquiries, requests, and complaints.
- Organize and prioritize areas of responsibility to assure maximum productivity and efficiency.
- Assists with monthly reporting of revenue, AR aging, and write offs.
- Reviews and authorizes client account adjustments and refunds.
- Applies daily Electronic Remittance Advice and Explanation of Benefits.
- Manage relationships with payers.
- Oversee and assist with insurance verifications and breakdowns.
- Supervise and dispute daily incorrect denials.
- Oversee file management.
- Introduce new Common Procedure Terminology (CPT) codes to Clinic Director.
- Communicating with Clinic Director to ensure treatment codes are accurately received.
- Invoicing clients for medical services.
- Provide administrative coverage support at any of our locations.
- Report directly to Director of Administration on all tasks, employee performance and meetings as needed.
- Participate in yearly performance review with Director of Administration.
- Participate in all required company orientation, professional development days and ongoing trainings as required.
- Participate in monthly staff meetings, department meetings and as needed team meetings.
Benefits
- Comprehensive Health Coverage (Medical Insurance, Dental Insurance, Vision Insurance)
- Life and Disability Insurance
- Flexible Spending Accounts (FSA)
- Competitive Paid Time Off and holiday allowances
- Generous 401k Retirement Plan with employer contributions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
