Assistant Director of Academic Operations

UVA Health•Charlottesville, VA

2d•Onsite

About The Position

The Frank Batten School of Leadership and Public Policy seeks applicants for an Assistant Director of Academic Operations to provide effective advising and academic support to a caseload of students across our undergraduate programs. Reporting to the Director of Academic Operations, the Assistant Director of Academic Operations supports the development and implementation of academic programs within the Batten School. The scope of work for this position includes supporting Batten faculty and GTAs in course execution, academic advising, aligning resources for students and faculty, and collaborating with partners around Grounds. The Assistant Director will assist in the assessment of student needs, implement programming that addresses these needs, and support initiatives that enhance student and program outcomes. About the School: At UVA’s Frank Batten School of Leadership and Public Policy, we are committed to solving the world’s toughest policy challenges. We know the complex issues of our time demand innovative, collaborative, cross-sector relationships within our walls and beyond. Our multidisciplinary approach to problem-solving and emphasis on ethics reinforce our focus on how leadership works, why context matters in decision-making and which actions lead to tangible results.

Requirements

Bachelor’s degree and at least five years of related work experience in higher education supporting students’ academic experience.
Demonstrated commitment to solving problems and collaborating with colleagues in support of student success.
Demonstrated experience assessing and implementing academic supports for students with diverse needs and in sensitive situations.
Ability to navigate complexity and address the needs of diverse stakeholders.
Outstanding customer service skills with both students and faculty.
The ability to create and maintain organized workflows and processes with attention to detail.
Excellent oral, written, and interpersonal communication skills.
Demonstrated discretion with confidential and sensitive information and matters.
High degree of comfort with technology and ability to learn new systems and platforms quickly.

Nice To Haves

Experience providing academic advising to students in a collegiate setting.
Experience creating and delivering programming to assist students transitioning to the University.
Specific experience developing, managing, and assessing programs in a University, School and/or center.
Experience interpreting and applying policy and procedures.
Experience working with SIS, Image Now, UBI, CRM systems, Stellic, and/or Salesforce.

Responsibilities

Provide effective advising and academic support to a caseload of students across undergraduate programs.
Support the development and implementation of academic programs.
Support Batten faculty and GTAs in course execution.
Provide academic advising.
Align resources for students and faculty.
Collaborate with partners around Grounds.
Assist in the assessment of student needs.
Implement programming that addresses student needs.
Support initiatives that enhance student and program outcomes.