Assistant Director, MBA Programs

University of Denver•Denver, CO

1d•$60,000 - $65,000•Hybrid

About The Position

The University is located in Denver, Colorado, a city known for its dynamic blend of business, innovation and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The University of Denver is a private institution founded in 1864. It serves a population of more than 5,200 undergraduate and 6,200 graduate students as a research-intensive institution. The beautiful campus is located approximately seven miles from downtown with easy access to public transportation. With a long tradition of excellence and innovation, the Daniels College of Business prepares students to succeed in a dynamic, changing world. We are a high-achieving community of students, staff and faculty that inspires one another to think in new ways, perform at higher levels, and transform organizations and communities. Daniels is ranked among the top business schools and is the only business school in Colorado to receive rankings and recognition from BusinessWeek, the Financial Times, U.S. News & World Report and Forbes. The Daniels College of Business (DCB) offers a variety of baccalaureate, graduate, PhD and certificate programs which are detailed at https://daniels.du.edu/ Position Summary Reporting to the Senior Program Director, this position assists in the delivery of an excellent and seamless experience for MBA students at the Daniels College of Business. This position is responsible for providing outstanding candidate/student/alumni experiences, as well as class operations and student support. Duties include, but are not limited to, coordination of tasks, collaboration with other departments within and outside of Daniels and communication with students, faculty and staff. This role has responsibility for the integration of all MBA student experiences with a primary focus on the Professional MBA and Online MBA. The outcome of this position should ultimately be a high sense of an engaged MBA student/alumni community.

Requirements

Extremely accurate, detail-oriented, confidential, impartial, and objective.
Excellent critical and analytical thinking skills.
Excellent systems thinking and problem-solving skills, along with detailed follow-through.
Excellent written and oral communication skills.
Ability to organize priorities and projects.
Strong time management and constructive problem solving skills.
Ability to problem solve and multitask using discretion and independent judgment.
Enthusiasm and the ability to thrive in an atmosphere of constant change and ambiguity.
Ability to make sound and appropriate decisions under tight timelines.
Self-awareness and willingness to learn and improve including effective and efficient cross- training and collaboration with colleagues as needed.
Skilled at connecting and building rapport with students, faculty, and external stakeholders.
Excellent customer service and interpersonal skills with internal and external partners.
Proficient in Slate, Canvas, Banner, Salesforce, Zoom, Office 365, Teams, Wrike, and Qualtrics.
Bachelor’s degree
3+ years of customer service/event planning/administrative experience.
Ability to travel 2-4 times per year, including possible international travel.
Ability to work some weekends and evenings based on program needs.

Nice To Haves

5+ years of work experience in higher education
Master’s degree in any business, education, or related field

Responsibilities

Class Operations and Student Support
Be a key student and faculty resources on class nights.
Oversee Canvas management for all academic and cohort courses.
Proofread class/professor schedule, cross-referencing with schedule archives, managing changes with MBA Programs Administrative Assistant and/or Daniels’ scheduler.
Oversees book orders/purchases and library reserve system for all classes.
Oversees the catering schedule for classes and/or co-curricular programming.
Manage student employee on class days to provide outstanding operations and student support.
Current and Prospective Student Engagement
Write, design and distribute weekly student newsletters to ensure students are aware of critical program information, job/internship opportunities, and the wide range of activities/events available to them at Daniels.
Develop, plan, and execute co-curricular programming throughout the academic year.
Plan and execute quarterly networking events for all MBA students.
Lead class visit program for prospective students including coordination with Graduate Admissions team to create visit registration page, proactive communication with prospects before and after visits, coordination with faculty and student ambassadors, and oversee visit information sessions.
Represent MBA programs with Graduate Admissions team at on and off campus recruitment events and support ongoing recruitment efforts with phone calls and outreach to prospective students
Lead onboarding efforts for and engages with incoming students to minimize melt and ensure a smooth transition.
Lead orientation/launch experience for all MBAs and collaborate with Student Success to ensure a smooth integration with college-wide orientation events.
Manage the Cohort Leader selection process, as well as interface with Cohort Leaders to monitor the cohort experience and manage regularly scheduled Cohort Leader meetings. Also coordinates with Graduate Admissions to recommend Graduate Student Ambassadors each year.
Plan and execute graduation celebration experiences, including clip out ceremony and post academic hood receptions for all MBA students every Fall and Spring quarter. Represent MBA team at college wide graduation activities.
Lead student retention process for inactive and Leave of Absence students.
Lead student awards process by collecting nominations from students and faculty, ordering and presenting awards.
In partnership with Daniels Careers, actively contribute to the development of MBA career services strategy and execution.
Understand DU policies and support services such as the DU Honor Code, Student Rights and Responsibilities and Reporting, Health and Counseling, Pioneers Cares, Advocacy Services (CAPE) and Title IX; appropriately utilizes and ensures students are educated on these resources.
Co-lead student-alumni MBA Mentorship Program, including soliciting student and alumni engagement, mentor matches, and follow-up survey.
Assist MBA Experientials team with the development and execution of domestic and global experientials; including ensuring timely promotion to students and attendance at and on ground logistical support. May require local, domestic or international travel.
Leads the development, delivery and analysis process for all program surveys to current students and alumni.
MBA Alumni Engagement
Collaborate with the Director of Alumni Engagement and Corporate and Community Relations teams to engage alumni throughout the year through events, panels, and other efforts.
Plan and execute networking events for MBA alumni.
Facilitate alumni connections across programs for current and prospective MBA students.
In conjunction with MBA leadership, actively participate in the development of new alumni engagement strategies, including the formation of an alumni advisory board.
Responsible for ensuring MBA alumni information is accurately captured in Salesforce, including cohort information, graduation date, areas of expertise and engagements.
Coordinate with DU and Daniels alumni relations to keep alumni rosters up to date.
Stays connected with alumni and up to date on alumni news; shares updates with MBA teams and Director of Alumni Engagement to identify opportunities for alumni stories, opportunities for engagement in classrooms
Team Collaboration
Provides cross-functional oversight of the MBA Programs Student Engagement Manager, supporting priority setting and feedback.
Collaborate with MBA team and other college teams and committees on the execution of the Dean’s Strategic Plan initiatives and imperatives.
Assist in managing program budget.
Provide current student and alumni data to rankings team when requested.
Serve on campus or college committees as requested.
Perform other duties as assigned by the Senior Program Director.