About The Position
The Assistant Director, Learner Experience, Innovation & Knowledge Management, in Sloan Executive Education, manages initiatives that strengthen learner experience, program development, sales enablement, knowledge management, and continuous improvement. The role partners with program directors and cross-functional teams to develop resources, tools, and practices that improve program quality, consistency, and operational effectiveness. The position analyzes learner, program, market, and operational data to develop insights, recommendations, and narratives that support stakeholder engagement and decision-making. It leads governance and continuous improvement of knowledge management systems, shared resources, and digital collaboration environments; evaluates and supports implementation of AI-enabled and emerging technologies; and manages projects from concept through implementation, coordinating stakeholders, encouraging adoption, and advancing process improvement. The role fosters innovation, knowledge sharing, and continuous improvement across Executive Education.
Requirements
- Bachelor’s degree in business, communications, instructional design, technology, organizational development, education, or a related field.
- A minimum of two years of academic administration experience.
- Relevant experience in project management, program development, learning experience design, knowledge management, sales enablement, technology implementation, organizational effectiveness, executive education, corporate learning, or a related role.
- Demonstrated ability to manage projects and initiatives from concept to implementation, including defining deliverables, coordinating stakeholders, managing timelines, identifying risks, and driving follow-through.
Nice To Haves
- Master’s degree.
- Experience in executive education, corporate learning, client service, program management, or a program-based environment.
- Experience supporting or leading product development, program design, learning experience design, instructional design, or learner/client experience initiatives.
Responsibilities
- Manage a portfolio of initiatives that strengthen learner experience, program development, sales enablement, knowledge management, and continuous improvement.
- Partner with program directors and cross-functional teams to develop resources, tools, and practices that enhance program quality, consistency, and operational effectiveness.
- Analyze learner, program, market, and operational data to develop insights, recommendations, and narratives supporting stakeholder engagement and decision-making.
- Lead governance and continuous improvement of knowledge management systems, shared resources, and digital collaboration environments.
- Identify, evaluate, and support implementation of AI-enabled and emerging technologies that improve learner experience, team effectiveness, and organizational capability.
- Manage projects from concept through implementation, coordinating stakeholders, driving adoption, and advancing process improvement efforts.
- Foster innovation, knowledge sharing, and continuous improvement across Executive Education.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
