Assistant Director – IDD Programs

Hope Services•Santa Cruz, CA

7d•$95,000 - $105,000•Hybrid

About The Position

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels. 2025 Winner of Mercury News Best in Silicon Valley ASPIRE to Excellence CARF Accredited 2024 Great Nonprofits Top-Rated Nonprofit Four-star Charity Navigator 2024 Candid Gold Seal of Transparency

Requirements

Bachelor’s degree in Social Services, Psychology, Rehabilitation, Public Administration, or a related field.
Minimum 5 years of experience working with individuals with developmental disabilities or related populations.
2+ years of progressive management or supervisory experience.
Or an approved combination of education and work experience.
Strong knowledge of IDD services and person-centered planning.
Ability to supervise and mentor diverse teams.
Ability to effectively manage competing priorities and adapt to organizational change.
Familiarity with budgeting, compliance tracking, and billing processes.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite, client data management systems, and electronic documentation tools.

Responsibilities

Provide daily oversight of services and operations, ensuring timely, high-quality support for clients.
Develop and monitor systems for communication, scheduling, and service coordination.
Ensure all services comply with applicable regulations, funding requirements, and agency policies.
Participate in agency-wide planning efforts, including departmental budgeting, policy development, and goal implementation.
Ensure programs are adequately staffed through recruitment, hiring, scheduling, and orientation of direct service staff.
Supervise and train supervisory staff, promoting a culture of continuous improvement, accountability, and person-centered care.
Provide leadership during periods of transition, stepping into the Director’s role as assigned.
Oversee the accuracy and timeliness of billing, payroll, documentation, training records, and reports.
Ensure compliance with Federal and State standards, client rights, safety, and health regulations.
Serve as a mandated reporter and lead investigations as necessary.
Represent the agency in external meetings and events, cultivating partnerships and promoting services.
Support efforts in service expansion, strategic partnerships, and funding alignment.
Assist with preparing and managing program budgets.
Ensure accurate record-keeping and reporting in alignment with internal and external requirements.
Lead or contribute to special projects as assigned by the Director.
Other duties as assigned.