Assistant Director for Membership and Operations

Santa Clara University•Santa Clara, CA

5d•$70,600 - $84,700•Onsite

About The Position

The Assistant Director for Membership and Operations reports to the Director of Recreation and functions on the senior management team of Campus Recreation. The Assistant Director is administratively and programmatically responsible for implementing, promoting, directing, evaluating, and executing the daily operations of the Pat Malley Fitness and Recreation Center (Malley Center) including the Malley Center front desk and weight room service desk areas serving students, faculty, staff, alumni and university guests. The Assistant Director has leadership and decision-making responsibility for developing, and mentoring student staff work teams and proactively interacts with campus constituencies, third-party vendors, and other service providers.

Requirements

Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of services to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs of the diverse campus community of Santa Clara University.
Competency working with students of different cultural, ethnic, racial, and socioeconomic backgrounds with a special sensitivity to how personal experiences affect the transition into the University environment.
Oral and written communication skills, including the ability to deliver workshops and speak to groups of various sizes.
Organizational skills including time management, multitasking, and project completion.
Commitment to customer service, both internal and external to the department.
Experience with technology as it relates to daily processing and statistical tracking.
Experience with computer software programs for Recreation Services as well as student scheduling, facility scheduling, etc.
Demonstrated ability to exercise sound judgement and decision-making.
Demonstrated experience with developing, implementing, and evaluation program specifically those related to aquatics and memberships.
Experience managing and mentoring student staff.
Bachelor's degree required
American Red Cross CPR/AED and First aid instructor certification or American Red Cross Lifeguard/CPR/AED (LG) and First aid certified with a willingness to get instructor certified within the first 90-days of employment.
If a conditional offer is made, the selected candidate will be required to pass a criminal, credit, and/or education background check.
Two or more years of experience in collegiate environment (including extensive involvement with student development and supervision), specifically in the organization of Campus Recreation programming (this may include graduate assistantships) preferred.

Nice To Haves

Master's degree preferred in a related field preferred.

Responsibilities

Manage the day-to-day operations of the Pat Malley Fitness and Recreation Center (Malley Center) including the Malley Center front desk service area & weight room service desk.
Assist with the oversight of the additional Campus Recreation facilities Bellomy Field & Running Track, Outdoor Basketball and Outdoor Fitness area. Work with the Athletic Department on the shared facilities Sullivan Aquatic Center and Degheri Tennis Center.
Create, develop and oversee the scheduling and administration of various programs using the facilities.
Oversee documentation and management for Campus Recreation department and all program related records for injury reports, incident reports, and CPR/AED and FA certifications.
Use data-driven decision making to guide processes such as setting break hours, membership marketing, etc.
Oversee communication and records guest passes, expired and canceled memberships, and locker services.
Create and maintain memberships including: alumni, spouse, minor, etc., & summer community during non-peak hours to increase membership revenue.
Communicate with members to ensure quality service, including but not limited to newsletters, surveys, welcoming new members, and retention/renewal efforts.
Manage and troubleshoot access software program (currently Daxko, previously named CSI, software). This software system is utilized to manage memberships, renewals, lockers, guest passes, and fitness passes.
Maintain all membership, services, and facilities related pages of the Campus Recreation website, and promote the program through the various social media accounts.
Oversee the weight room equipment service contract and weight room equipment.
Mentor student staff members and build team cohesion.
Recruit, hire, train, schedule, supervise, and evaluate 10 - 15 Facility Supervisor student employees.
Recruit, hire, train, schedule, supervise and evaluate 25 - 35 Malley Center Service Desk Representatives. That work at the Front Desk and Weight Room Desk.
Conduct bi-monthly and monthly student staff meetings.
Create and implement customer service, diversity, and emergency response training sessions for all Campus Recreation facility positions.
Coordinate student staff in-service trainings specific to emergency, accident and incident protocols. Make changes to the emergency action plan as needed.
Develop and implement facility policies and procedures including (but not limited to) emergency procedures, facility access, and the like.
Develop and implement member services policies and procedures. including (but not limited to) membership sales, guest passes, facility access, locker services and the like.
Assist with department policies, operating procedures, safety/risk management, identification of risks, planning special events, and student orientations.
Ensure compliance with applicable university, state and federal laws, policies and regulations.
Provide leadership to the Student Coordinator with execution of daily cash handling, and accounting operations as related to point of sales at the Front Desk.
Assist with the management of the facilities operations and student wage budgets.
Assist with the management of the membership services operations and student wage budgets.
Serve as an interim as needed in any program area to assist with the day-to-day operations as well as emergency situations.
Maintain or pursue active involvement in professional organizations.
Assist in establishing and updating long-range strategic plans for facility usage, equipment and program enhancement.
Inventory and maintain facilities and membership equipment.
Understand and positively advocate for all program areas within Campus Recreation, including Aquatics, Facilities, Fitness, Intramural Sports, Club Sports, and the Bronco Kids All Sports Camp.
Serve on departmental and University committees as needed and approved by the Director.
Instruct American Red Cross certification classes and/or challenges as needed.
Maintain working relationships with University departments such as the Center for Student Involvement, Risk Management, Wellness Center, Associated Students and Athletics.
Develop and maintain relationships with students, faculty, staff, and alumni members that use the facilities and participants in programs
Promote and encourage inter-departmental communication, cooperation, and collaboration.
Seek supplemental funding through grants and/or sponsorships
Assist with creating a culture of sustainability for the Campus Recreation program and campus by helping to fashion a more just, humane, and sustainable world.
Other duties and projects as assigned.