Membership Director

The Standard Spa, Miami Beach•Miami Beach, FL

About The Position

The Membership Director leads a vibrant, dynamic membership culture by curating a diverse community of engaged, connected members who embody The Standard lifestyle. This role designs and implements programs, initiatives, and tools that attract, nurture, and retain a healthy membership base while elevating the member journey at every touchpoint. Serving as the key ambassador and liaison between members and the property, the Membership Director ensures a seamless, welcoming, and high-touch experience that aligns with the spirit of The Standard Spa, Miami Beach.

Requirements

Bachelor’s degree or equivalent professional experience
Proven sales and contract execution experience
Previous cashiering or POS experience
Fluency in English (verbal and written); Spanish or another foreign language preferred
Prior management experience, ideally within a hospitality or membership-driven environment
Demonstrated success in both sales and sales management
Strong guest/member/client relations background
Clear, positive, and professional communication style
Creative problem-solver with strong follow-through
Exceptional attention to detail, accuracy, and efficiency
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Ability to remain calm, thoughtful, and solutions-oriented under pressure
Collaborative team player who works cohesively across departments
Ability to move throughout the property and navigate a variety of indoor/outdoor environments
Reach up to 3 feet and lift/transport items up to 15 pounds within the spa and hotel
Comfort working in variable weather conditions
Ability to stand or sit for extended periods, up to a full shift
Holiday and weekend availability.

Nice To Haves

Fluency in English (verbal and written); Spanish or another foreign language preferred

Responsibilities

Cultivate a strong membership community by identifying and engaging individuals who resonate with the property’s ambiance, amenities, and lifestyle.
Actively pursue networking and outreach opportunities to expand membership pipelines and build long-term relationships.
Foster a highly responsive service culture where members consistently feel heard, valued, and appreciated.
Meet and exceed membership revenue targets, retention goals, and departmental KPIs.
Provide timely reporting, including active member counts, monthly/annual sales, retention data, and trend analysis.
Oversee all aspects of membership administration: sign-ups, contracts, processing, billing, cancellations, freezes, and account maintenance.
Host, plan, and execute membership experiences such as open houses, mixers, curated gatherings, and community-based interactions.
Contribute ideas and content for monthly newsletters, member events, and Member Perks to drive ongoing engagement.
Address member concerns promptly, offering solutions that align with property guidelines and brand standards.
Uphold and enforce property rules, ensuring member behavior aligns with community expectations.
Partner with internal departments to support property-wide initiatives and enhance the membership experience.
Adhere to all financial controls and protocols regarding membership management and payment processing.
Maintain confidentiality of member/guest information and sensitive property data.
Liaise with owners/investors as needed, providing prompt, professional support for their membership-related inquiries.