Assistant Director for Care and Support Services

Xavier University • Cincinnati, OH

2d

About The Position

Xavier University is seeking a dedicated and mission-driven Assistant Director to join our Care and Support Services (CSS) team. This role presents an exciting opportunity for an individual who thrives in a collaborative, student-focused environment and is passionate about contributing to work that makes a meaningful impact. At Xavier, our mission is to educate the whole person—intellectually, morally, and spiritually—in the Jesuit tradition. The Assistant Director of Care and Support Services plays a vital part in advancing this mission by partnering with students as they transition to and through college. Using a holistic, individualized approach grounded in our Jesuit value of Cura Personalis, individuals in this role will utilize data, analytics and referrals to outreach and connect to students. Upon connection, developmental conversations will occur that will empower students to be successful inside an outside of the classroom. This position actively promotes diversity and social justice through critical conversations, compassionate care, and strategic outreach efforts to various student populations.

Requirements

• Master’s Degree in Higher Education, Counseling, Education, Administration or related field
• At least 3-5 years experience in a similar role with comparable goals and responsibilities.
• Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.
• Develops detailed project schedules including tasks, accountabilities and deadlines.
• Anticipate problems that may impede work.
• Communicates changes and progress.
• Proficient in Microsoft Office Suite, with aptitude to learn new software and systems.

Responsibilities

• Proactively engage in comprehensive case management for students referred by campus alerts or those that have otherwise been identified at risk through data and analytics. Student circumstances may include but are not limited to concerns regarding academics, behavioral concerns, health concerns, financial matters, food insecurity and other complex situations.
• Comprehensive case management includes maintaining a student case load in which collection, evaluation and recording of all facts pertaining to referred students occurs in appropriate databases.
• This role will have specific responsibilities for At Promise Students. Responsibilities will include supporting these students as they are involved in a number of intervention programs including but not limited to First Steps, Smooth Transitions and Arrupe Leaders.
• The CM for this area will have office hours set weekly to serve students in the Thrive Center.
• Coordinate outreach and strategically and regularly communicate with students on caseload.
• Collaborate with on and off campus partners to formulate intervention plans and expedite resolution of problems for student success; facilitate and consult on meetings with students, faculty, staff and family members or guardians on topics including but not limited to concerning behavior, individual student support plans and resources, University/community procedures, processes and follow up.
• Assist in process of well-checks as needed.
• Stay abreast of research on support for and academic and personal needs of students and especially for those at-risk for leaving the University.
• Serve as an advocate for students while motivating and empowering students to make informed decisions that positively influence personal and academic success.

Benefits

• Comprehensive insurance plans including medical, dental, vision and prescription coverage.
• Tax advantaged accounts including health savings accounts, flexible spending accounts, and dependent care account.
• Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave and holidays.
• Tuition remission for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level