Assistant Director, Donor Experience

University of Virginia•Charlottesville, VA

1d•$54,000 - $64,000•Hybrid

About The Position

External Relations at the University of Virginia (UVA) is seeking a highly qualified candidate to fill the role of Assistant Director, Donor Experience. The University of Virginia has a strong and reputable advancement community, boasting effective, results-oriented, and resourceful professionals. Our community comprises a robust central advancement organization, 12 University schools, and more than 25 University-related programs. We offer a wide variety of career opportunities, as well as an outstanding environment for professional growth and development. The Assistant Director, Donor Experience role combines digital-first communication efforts with innovative workflows to achieve the University of Virginia's fundraising and alumni participation goals. By utilizing technology tools, this position is responsible for developing personal, customized relationships with an assigned portfolio of current and former alumni donors and friends to ask for renewed or increased support for the University. The Assistant Director, Donor Experience will steward donors, provide information to deepen their understanding of the University, and solicit annual gifts using digital tools such as email, LinkedIn, video conferencing, phone calls, and texting. This role works with a cohort of peers within the engagement and annual giving teams using innovative technology through UVA’s Salesforce Ascend CRM. The Assistant Director, Donor Experience will report to the Senior Associate Director, Virtual Philanthropy.

Requirements

Bachelor's degree
One year of related work experience, which may include work as a student or volunteer
Proficient at using digital media, text, phone, and video conferencing tools
Excellent verbal and written communication skills
Self-motivated with an excellent work ethic driven to iterate and innovate
Ability to prioritize and remain agile while paying attention to details
Well organized and goal-oriented and with a high level of initiative and energy
Proven problem-solving skills and ability to exercise sound judgment
Adept at problem-solving and using judgment in situations requiring independent initiative and tact
Motivated to work in and grow a diverse, equitable, and inclusive culture
Able to manage confidential or sensitive information responsibly and with discretion
Proficient in Microsoft Outlook, Word, Excel, and Desktop Publishing

Nice To Haves

Experience with relational CRM or databases a plus
Fundraising experience, which may include work as a student or volunteer
UVA graduates preferred

Responsibilities

Actively engage and manage a portfolio of 1,000 recent and lapsed alumni donor households
Cultivate relationships with these donors via email, phone, social media, video conferencing, and texting
To ensure consistent and relevant donor communication, execute monthly touchpoint cadences (averaging 30-50+ outbound touchpoints per day) across their portfolio
Build rapport, steward, and solicit donors in an alumni-centric, targeted, high-velocity manner using technology tools
Provide information on the University relative to the alumni donors' interests and share upcoming opportunities to attend events, volunteer, participate in alumni activities/services, or otherwise deepen their engagement with UVA
Solicit currently unassigned, untracked donor households to renew or upgrade giving to any area of UVA, integrating donors' interests with their philanthropic priorities
Foster cross-campus connections by participating in communities of practice and developing relationships with school and program colleagues
Develop and maintain broad knowledge of the University, such as admissions, athletics, schools, and alumni engagement activity
Participate and collaborate in planning meetings to understand broader marketing strategies and recommend integrated tactics to support giving, donor retention, philanthropy education, and engagement
Identify and troubleshoot challenges to donors' online giving and engagement experience and work with appropriate colleagues to address
Coordinate with the prospect management team and major gift program to develop a lead generation/hand-off structure that can be tracked
Foster a culture of continuous learning, analysis, and improvement. Identify and troubleshoot challenges to the donor journey or engagement experience and work with appropriate colleagues to recommend solutions across teams
Perform other duties as assigned