ASSISTANT DIRECTOR DINING SERVICES- Midwestern State University- Wichita Falls, TX

Compass Group•Wichita Falls, TX

2d•$60,000 - $65,000•Onsite

About The Position

Chartwells Higher Education is hiring an energetic and growth minded RETAIL DINING DIRECTOR to lead our restaurant concepts on the beautiful campus of MIDWESTERN STATE UNIVERSITY. This key leadership position overseeing our FAST CASUAL campus dining options, you will be responsible for adhering to the client’s culture and guidelines, the Health Departments regulations, and company’s standards & policies. This position also motivates, trains, develops, and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and client. At Midwestern State University, we serve over 5,000 students across campus in one dining hall, a student lounge and three national brands on campus; Chick Fil A, Einstein Bagels and Starbucks (WPS).

Requirements

1 to 3 years of food service management experience.
Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
Strong leadership and communication skills.
Financial experience and business acumen skills.
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Nice To Haves

Associate’s degree is preferred.

Responsibilities

Maintains excellent relationships with the client.
Manages, trains, and develops associates.
Performs other duties as assigned
Oversee daily dining operations across retail and/or residential dining locations
Ensure consistent execution of food quality, presentation, and service standards
Support implementation of brand standards (Starbucks, Chick-fil-A, etc., if applicable)
Monitor labor, scheduling, and productivity to meet operational needs
Assist in managing budgets, forecasting, and P&L performance
Monitor food cost, labor cost, and controllable expenses
Support inventory controls, ordering, and waste reduction initiatives
Utilize reporting tools (e.g., POS, Power BI, or internal systems) to track performance
Assist with hiring, onboarding, and training of team members
Provide coaching, performance feedback, and progressive discipline when needed
Promote a positive, inclusive, and accountable team culture
Support scheduling and labor deployment to align with business demands
Ensure a high level of customer satisfaction and responsiveness to feedback
Address guest concerns and resolve service issues promptly
Partner with campus stakeholders to enhance dining services and engagement
Ensure adherence to company policies, food safety standards, and health regulations
Maintain sanitation, safety, and audit readiness (local and company audits)
Support communication with university partners and campus leadership
Assist with vendor coordination, product sourcing, and contract compliance
Help implement new concepts, promotions, and service initiatives
Enforce HACCP standards and workplace safety practices