Assistant Director, Dental Clinical Affairs

Temple University • Philadelphia, PA

9h • $65,000 - $75,000 • Onsite

About The Position

Temple University's Kornberg School of Dentistry is searching for an Assistant Director, Dental Clinical Affairs! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field. Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

Requirements

• Bachelor’s Degree with 4 years related experience in health care or high ed institution or certification as a dental assistant, Hygienist or EFDA.
• Experience in a dental clinic/school setting preferred.
• An equivalent combination of education and experience may be considered.
• Computer literacy including proficiency in all MS Office programs.
• Must be able to work with a diverse populations of students, faculty, staff, and other external contacts.
• Must have great attention to detail and sound judgments with the ability to multitask, prioritize work and make independent decisions for complex issues.
• Must have excellent written and verbal communication skills and organizational and interpersonal skills.
• Excellent customer services skills with the demonstrated ability to calmly handle various complaints, problems, and questions.

Nice To Haves

• Experience in a dental clinic/school setting

Responsibilities

• Oversee the day-to-day clinical operations for the School of Dentistry.
• Support clinic administration, patient record processes, quality improvement data management, licensing examinations, student scheduling activities, and tracking of school required compliance trainings and certifications, such as HIPAA and CPR.
• Assist with maintaining clinical and front desk coverage throughout the school, which entails assigning floater staff to areas that need coverage.
• Work closely with student and patient population and will assist in resolving patient complaints, counseling students and patient management.
• Participate in quality improvement processes such as chart audits and infection prevention practices.
• Maintain database - maintain computer files for faculty/staff/clinical students BCLS, BBP and medical emergency training along with TB testing, Hep B verification logs, N95 respirator.
• Coordinate and manage the duplication, archiving, retrieval and disposition of physical and electronic records in accordance with approved records retention schedules.
• Collaborate with individuals, legal counsel, compliance officers and other teams to facilitate record management processes and resolve record related issues.
• Merge duplicate records.
• Advise patient of rights and resolve complaints through discussion with assigned student and involved faculty.
• Advise/counsel students on managing assigned patient efficiently.
• Record events in MIDAS; liaison between TUKSoD and TUH Risk Managers.
• Assist in setting acceptable levels of quality of care and record keeping.
• Review records of active patients and counsel students when minimal levels of acceptability are not met.
• Support all QA protocols including infection control monitoring, event reporting, patient satisfaction surveys, outcomes, EHRS reporting.
• Develop and maintain clinic rotation schedules and duty rosters for 320 + predoctoral students across clinical departments.
• Coordinate scheduling changes and communicate updates to faculty, staff, and students.
• Coordinate logistics for dental licensing exams.
• Arrange supplies, facilities and staffing support.
• Serve as administrative liaison with exam agency.
• Assist with maintenance of medical emergency medications and equipment as well as scheduling medical emergency and BCLS training.
• Liaison with Student Health Services for immunization and medical clearance for N95 test fitting.
• Participate in clinic review board, quality assurance and HSC committees as designated.
• Support management of approximately 30 clinical staff/administrators including ensuring coverage, resolve conflict, enforce work rules, participate in interview and selection process of new hires.
• Supervise department student workers.
• Review and revise Clinic Manual, Cluster Protocol Manual, Patient Information Handbook and Infection Control Manual.
• Assist with annual orientation program for students entering the clinics.
• Perform other related duties as assigned.

Benefits

• Full medical, dental, vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level