Assistant Director, Customer Service Management
About The Position
The Expo Group is looking for an Assistant Director to oversee our Customer Service Management team in Orlando, FL. In this hybrid role, you’ll manage team operations, guide and mentor a talented group of 12+ individuals, and play a crucial role in shaping our customer service approach. As Assistant Director, you’ll be at the heart of our service strategy—coaching team members, managing onboarding and training, and ensuring operational excellence in a supportive, collaborative setting. You’ll also take an active role in streamlining processes, approving timesheets, and ensuring top-notch support for our clients. This position offers the opportunity to work closely with senior leadership, impacting career development, scheduling, and cross-functional collaboration.
Requirements
- Bachelor's degree
- 5+ years of related experience
- 3+ years in a supervisory role
- Attention to detail
- Leadership skills
- Passion for growth
Responsibilities
- Provide guidance to team members on processes, roles, and responsibilities.
- Conduct regular one-on-one and group check-ins for team support.
- Oversee hiring, onboarding, and training for new team members.
- Review and approve timesheets, PTO requests, and expense reports weekly.
- Collaborate with leadership on scheduling and career development.
Benefits
- Medical
- Dental
- Vision
- 401(k) with employer contributions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
