Assistant Director, Client Service

Liberty Mutual Insurance • Chicago, IL

1d • $124,000 - $218,000 • Hybrid

About The Position

The Assistant Director, Client Service manages a group of Client Service Managers to deliver consistent, high-quality service to customers and brokers. The role supports recruiting, training, and developing team members; establishes annual objectives that support assigned account success; and is accountable for team performance and development. It contributes to the development, implementation, and execution of business plans and strategies, resolves service-related issues with internal partners, and manages external relationships with clients, agents and brokers, and industry associations. The position also manages assigned accounts and the servicing aspects of those relationships.

The selected candidate will work a hybrid schedule with two days in the office or market. This policy is subject to change.

Requirements

• Advanced knowledge of commercial property/casualty insurance, risk management, and applicable state regulations.
• Knowledge of underwriting, plan construction, pricing, service contracts, and funding/financial security agreements.
• Ability to delegate and get work done through others; communicate effectively, including listening, presenting, writing clearly, and providing constructive feedback; gain support from senior leaders; plan and organize work; analyze and solve problems; build relationships; and maintain a broad perspective.
• Ability to prioritize operationally important work, use time effectively, and develop and engage employees.
• Related bachelor’s degree and seven years of experience, some of which should be in a leadership capacity.

Nice To Haves

• Master’s degree.
• ARM designation.
• CPCU designation.

Responsibilities

• Partner with and manage relationships with key internal stakeholders to achieve mutual success.
• Strengthen regional relationships across Field Operations, Underwriting, Claims, Risk Control, and other internal partners; share service initiatives and client updates.
• Identify opportunities for direct and indirect reports to contribute to the overall success of GRS.
• Assist the Director of Client Service with recruiting, hiring, training, and developing the regional service team.
• Assist Field Operations and Underwriting with key prospects and renewals.
• Lead, manage, and develop the team to achieve organizational goals and deliver exceptional service to clients and brokers.
• Complete performance evaluations and provide targeted feedback and coaching.
• Support GRS growth by prospecting and developing relationships with select clients and their brokers.
• Partner with Field Operations and Underwriting to pursue off-cycle meetings and submissions that may result in quotes and new business.
• Connect key profit centers and Client Service by serving as the dedicated Service liaison.
• Know and communicate key strategies, results, and market trends.
• Manage assigned accounts and the servicing aspects of those relationships.
• Partner with Claims and Risk Control to support consistent protocols, service delivery, and business practices.
• Resolve service-related issues with internal partners and manage external client, agent, broker, and industry-association relationships.

Benefits

• Benefits that support employees’ life and well-being; specific benefit details are provided on the company benefits website.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior