Assistant Director, Campus Mail Services

Duke Careers•Durham, NC

19h•Onsite

About The Position

Duke University is seeking an Assistant Director of Campus Mail Services to help lead and strengthen campus-wide mail operations. In this role, you’ll partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer-focused for students, faculty, staff, and campus partners. You’ll play a key role in leading teams, improving processes, and enhancing the overall service experience. If you enjoy operational leadership, data-driven problem-solving, and building strong stakeholder relationships, this role offers the opportunity to make a visible impact on daily campus operations. Campus Mail Services plays a vital role in supporting Duke’s academic, research, and administrative missions. As Assistant Director, you’ll help deliver reliable, compliant, and customer-focused services while contributing to a culture of collaboration, innovation, and continuous improvement.

Requirements

Bachelor’s degree in a relevant field, demonstrating strong organizational, analytical, and communication skills.
Five years of experience in an operational or administrative role within a postal or logistics environment, including at least two years of supervisory experience.
Ability to work under pressure in a high-volume environment and make sound, timely decisions
Strong problem-solving skills with the ability to identify and implement effective solutions
Proficiency with Microsoft Office, package-tracking systems, and postal equipment
Working knowledge of USPS products, services, mailing requirements, and electronic submission processes (Postal One, BMEU)

Nice To Haves

Experience in mail operations within a higher education environment
USPS certification (MQC, MDP, or EMCM)

Responsibilities

Provide daily leadership and oversight to supervisory staff across campus mail centers
Manage personnel activities including hiring, training, performance evaluations, and scheduling
Analyze operational data to identify trends, service gaps, and process improvement opportunities
Review, update, and audit departmental procedures to ensure compliance with Duke policies and USPS regulations
Support budget monitoring, financial reconciliation, and postal account management
Utilize and oversee mail processing technology, package-tracking systems, and postal equipment
Respond to customer inquiries and service issues, recommending solutions and automation improvements
Build collaborative relationships with campus partners, vendors, and service providers