Assistant Director, Campus Mail Services
About The Position
Duke University is seeking an Assistant Director of Campus Mail Services to help lead and strengthen campus‑wide mail operations. In this role, you’ll partner with the Director to provide strategic and operational leadership across multiple mail centers—ensuring services are efficient, compliant, and customer‑focused for students, faculty, staff, and campus partners. You’ll play a key role in leading teams, improving processes, and enhancing the overall service experience. If you enjoy operational leadership, data‑driven problem‑solving, and building strong stakeholder relationships, this role offers the opportunity to make a visible impact on daily campus operations.
Requirements
- Bachelor’s degree in a relevant field, demonstrating strong organizational, analytical, and communication skills.
- Five years of experience in an operational or administrative role within a postal or logistics environment, including at least two years of supervisory experience.
- Proficiency with Microsoft Office, package‑tracking systems, and postal equipment
- Working knowledge of USPS products, services, mailing requirements, and electronic submission processes (Postal One, BMEU)
- Ability to work under pressure in a high‑volume environment and make sound, timely decisions
- Strong problem‑solving skills with the ability to identify and implement effective solutions
Nice To Haves
- Experience in mail operations within a higher education environment
- USPS certification (MQC, MDP, or EMCM)
Responsibilities
- Provide daily leadership and oversight to supervisory staff across campus mail centers
- Manage personnel activities including hiring, training, performance evaluations, and scheduling
- Analyze operational data to identify trends, service gaps, and process improvement opportunities
- Review, update, and audit departmental procedures to ensure compliance with Duke policies and USPS regulations
- Support budget monitoring, financial reconciliation, and postal account management
- Utilize and oversee mail processing technology, package‑tracking systems, and postal equipment
- Respond to customer inquiries and service issues, recommending solutions and automation improvements
- Build collaborative relationships with campus partners, vendors, and service providers
Benefits
- Competitive benefits package
- Supportive work environment committed to inclusion and excellence
- Comprehensive and competitive medical and dental care programs
- Generous retirement benefits
- Wide array of family-friendly and cultural programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
