Assistant Director Bursar Office

Ivy Tech Community College • Sellersburg, IN

10d

About The Position

This position is responsible for administering Bursar operations, coordinating with the Accounts Receivable Clerk and [Business Office Assistant] to collect and process all revenue appropriately, and aid the Business Office Director with enforcing college financial management policies and procedures. The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Requirements

• Associate’s degree in accounting or related field
• Two years of related experience
• Excellent customer service skills
• Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Nice To Haves

• Bachelor’s degree in accounting or related field
• Experience in Banner AR system
• Experience with Workday
• Accounting experience in a college setting
• Data Analysis Experience

Responsibilities

• Oversee and manage day-to-day operations as it pertains to revenue and collection process, including the recording of revenue
• Handle escalated student issues/concerns/questions
• Serve as back-up to and assist managing the Business Office Assistant
• Assist with answering phone calls from students and walk-in students, when needed, while providing excellent customer service
• Help monitor the general Bursar Office email inbox
• Ensure that we are operating in adherence to college policies, procedures, and best practices
• Work with the Business Office Director on process improvements to enhance efficiency
• Oversee campus-level student billing processes including but not limited to: Outside scholarships Dual Credit/Dual Enrollment billing Pre-Collection efforts Employee Fee Remission Student refunds Other funding initiatives
• Troubleshoot and resolve customer complaints, both independently and with the Director.
• Works with other departments to develop strategies to streamline the student service process.

Benefits

• Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution Dental plan with no-cost preventive services and coverage for orthodontia Vision plan with low-cost exams and allowances for glasses or contact lenses Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security 10% employer retirement contribution, fully vested after two years Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage Short-term and long-term disability benefits
• Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs Paid professional development opportunities
• Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess Flexible work arrangements where available Paid childbirth recovery leave (8 weeks) Paid parental leave (4 weeks)
• Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree