Business Office Bursar - Student Accounts Rep. I

Sacred Heart University • Fairfield, CT

4d • Onsite

About The Position

Customer service representative responsible for all activities relative to student account activity.
Bursar Office Mission: To provide courteous, quality billing and payment service while supporting the educational goals of Sacred Heart University through the implementation of policies and procedures in an effective and efficient manner.

Requirements

• Associate’s degree required; Bachelor’s degree preferred.
• Excellent customer service, effective communication (verbal/written) and interpersonal skills.
• Intermediate Microsoft Suite (primarily Excel and Outlook) skills.
• Team Player.
• Excellent attention to detail.
• Proficient at multi-tasking and prioritizing.
• Comprehensive analytical/math skills.
• Understanding and ability to use social media/end-user applications effectively.
• Exhibits initiative and problem-solving skills.

Nice To Haves

• Higher Education work experience is a plus.
• Bi-lingual (English/Spanish/Other) a plus

Responsibilities

• Assist population of 10K+ students/parents/customers courteously, politely and professionally via e-mail, phone and in-person.
• Effectively and efficiently respond to all customer inquiries and disputes while enforcing university policies and procedures in a respectful and professional manner.
• Analyze student accounts to advise/guide student/family to meet financial obligations (ex: billing statement, payment plan enrollment).
• Evaluate student account accuracy to authorize financial clearances for registration, graduation (diploma release), transcript release, etc.
• Maintain accurate records of customer interaction( directly with customer or indirectly through university communications).
• Enter/Review student overpayment ( credit balance vouchers), this include compliance with Title IV Federal Department of Education financial aid regulation.
• Address all customers in all capacities', courteously, politely and professionally with awareness of the confidential nature of the subject matter.
• Enforce University policies and procedures in a respectful and professional manner.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees